Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Leo Salas

Costa Mesa,CA

Summary

Talented Sales Representative with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.

Overview

19
19
years of professional experience

Work History

Mortgage Loan Officer

New American Funding
03.2020 - Current
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Managed over 50 customer calls per day
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Explained different types of loans pertaining to client situations.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Compiled closing packages for drafting and presentation accuracy.

Inside Sales, Debt Settlement

Financial Skyline
12.2017 - 03.2020
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Made 100 outbound calls daily to potential clients
  • Recorded accurate and efficient records in customer database.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Inside Sales

State Farm Insurance
06.2014 - 12.2017
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Increased sales by 10% by cross selling
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Followed up promptly with interested clients to close sales.
  • Developed sales strategies to increase sales of insurance policies.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.

Inside Sales

DISH Network
05.2004 - 03.2014
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Increased sales in my team by 30%

Education

H.S. Diploma -

Costa Mesa High School
Costa Mesa, CA

Skills

  • Computer Skills:
  • Microsoft Word, Excel, PowerPoint, Outlook, Calyx Point, leads 360, DYL, ABS, Necho, Debt Pay Pro, Fannie Mae and Freddie Mac desktop underwriting system
  • Skills
  • Insurance Sales
  • Inside Sales
  • Banking
  • Fair Housing Regulations
  • Credit Analysis
  • Telemarketing
  • Calendar Management
  • Sales Management
  • Outside Sales
  • Loan Origination
  • Loan Officer Experience
  • Financial Services
  • CRM Software
  • Customer service

Additional Information

  • Authorized to work in the US for any employer Work

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Loan Officer

New American Funding
03.2020 - Current

Inside Sales, Debt Settlement

Financial Skyline
12.2017 - 03.2020

Inside Sales

State Farm Insurance
06.2014 - 12.2017

Inside Sales

DISH Network
05.2004 - 03.2014

H.S. Diploma -

Costa Mesa High School

Similar Profiles

CREATE PROFILE
Leo Salas