Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leo Spencer

Covina,CA

Summary

Dynamic manager with a proven track record at ADP, excelling in team leadership, skilled in decision-making and time management. Committed to continuous improvement and building strong relationships with stakeholders.

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met.

Overview

29
29
years of professional experience

Work History

Manager Client Service & Product Support

ADP
03.2023 - Current
  • Developed a strong culture focused on engagement, collaboration, and continuous learning & growth opportunities.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Lead Government Compliance Analyst

ADP
04.2021 - 02.2023
  • Support of Leadership as a full analyst and managing compliance for a full jurisdictional load.
  • Serve as liaison between ADP and state agencies.
  • Manage the actionable items software to dispatch tasks to team members.

Government Compliance Analyst

ADP
09.2018 - 03.2021
  • Monitored and communicated legislative, regulatory, laws and other changes that impact ADP/Employers.
  • Build relationships with government agency contacts.
  • Participate & lead various projects in support of department initiatives.

Client Service & Support Specialist

ADP
03.2017 - 08.2018
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.


Account Manager

Paychex Inc
05.2014 - 02.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.


Distribution Center Manager - Inbound

Network Global Logistics
05.2013 - 02.2014


  • Optimized space utilization within the warehouse using data-driven analysis techniques for efficient storage of inventory items.
  • Immediately addressed logistical issues and applied remediation techniques.

Assistant Store Manager(Operations)

Toys"R"Us/Babies "R"Us
06.2007 - 04.2013
  • Managed opening and closing procedures.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Various Roles - up to Assistant Store Manager

Sears Department Store
06.1996 - 03.2007
  • Analysis of sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Bachelor of Science - Organizational Leadership

Azusa Pacific University
Azusa, CA
03-2007

Skills

  • Team leadership & Decision-making
  • Time management & Organization

Languages

Spanish
Professional Working

Timeline

Manager Client Service & Product Support

ADP
03.2023 - Current

Lead Government Compliance Analyst

ADP
04.2021 - 02.2023

Government Compliance Analyst

ADP
09.2018 - 03.2021

Client Service & Support Specialist

ADP
03.2017 - 08.2018

Account Manager

Paychex Inc
05.2014 - 02.2017

Distribution Center Manager - Inbound

Network Global Logistics
05.2013 - 02.2014

Assistant Store Manager(Operations)

Toys"R"Us/Babies "R"Us
06.2007 - 04.2013

Various Roles - up to Assistant Store Manager

Sears Department Store
06.1996 - 03.2007

Bachelor of Science - Organizational Leadership

Azusa Pacific University

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Leo Spencer