Leo Yang
Pemberton,NJ
Summary
Dynamic office professional with a proven track record at Rutgers, The State University of New Jersey, excelling in file organization and customer service. Enhanced operational efficiency through meticulous data entry and effective communication, while fostering a positive work environment. Recognized for mentoring new hires and improving overall team performance.
Overview
6
6
years of professional experience
Work History
Office Worker
Rutgers, The State University of New Jersey
10.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Store Manager
Lim Fong's Delight II
01.2020 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Bachelor of Science - Mechanical Engineering
Rutgers New Brunswick
05-2027
Pemberton Township High School
148 Arneys Mt Rd Pemberton, NJ06-2022
Skills
- Verbal communication
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Customer service
- Positive attitude
- Time management
- Data entry
- Excel spreadsheets
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Interests
- Fishing
- Aquariums
- Wrestling
Timeline
Office Worker
Rutgers, The State University of New Jersey
10.2022 - Current
Assistant Store Manager
Lim Fong's Delight II
01.2020 - 09.2022
Bachelor of Science - Mechanical Engineering
Rutgers New Brunswick
Pemberton Township High School