Leo Angelo Zaldivar
Fontana,CA
Summary
Motivated and reliable employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Motivated Bartender and Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Machine Operator Assistant
Squeak N Clean
01.2023 - 02.2023
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Operated pallet jack to transfer product containers to packaging department to prepare for delivery.
Order Fulfillment/Warehouse Production Associate
Breez
11.2020 - 11.2022
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Oversaw logistics and inventory management for storeroom.
- Reviewed production schedules and streamlined processes.
- Drove 100% customer satisfaction by successfully completing all returns quickly.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Loaded packages to delivery trucks.
- Followed SOPs to avoid mix-ups and damages to orders.
- Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Processed daily orders through multi-carrier manifest system.
- Trained in working at various stations such as Tablet/Mint press line, Packaging/Point of Sale of all products, Liquid Filling, Polisher, Wax pan, and Lot Coding.
Server/Food Runner
California Pizza Kitchen
10.2018 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted with bussing tables and cleaning up spills.
Bartender/Server/Expediter/Busser/Host
Red Robin
04.2014 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA04.2009
Skills
- Loading and Unloading Protocols
- Assembly and Production
- Standard Operating Procedures Proficient
- Quality Assurance Controls
- Machining and Production Standards
- Teamwork and Collaboration
- Shipment Optimization
- Lifting and Sorting
- Pallet Jack Operation
- Warehouse Operations
- Order Picking and Processing
- Guest Satisfaction
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- Hospitality Service Expertise
Timeline
Machine Operator Assistant
Squeak N Clean
01.2023 - 02.2023
Order Fulfillment/Warehouse Production Associate
Breez
11.2020 - 11.2022
Server/Food Runner
California Pizza Kitchen
10.2018 - 03.2020
Bartender/Server/Expediter/Busser/Host
Red Robin
04.2014 - 03.2020
High School Diploma -
Baldwin Park High School
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