Leobardo Rubio Payan

Optician

Vive Optometry

05.2023 - Current

Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Verified and updated patient records promptly to guarantee accurate prescription information.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Maintained safe, clean and organized environment to increase patient comfort.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Learned new catalog of items to present current options to patients.
Confirmed quality control standards were met for all eyewear and contact lenses.
Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
Fostered supportive team environment by conducting regular training sessions on latest optical technology and customer service best practices.
Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Aided in selection of eyeglass frames based on customer preferences.

Summary

Overview

Work History

Optician

Shipping Manager

Education

Double Major in Dance And Computer Science -

High School Diploma -

Skills

Languages

Timeline

Optician

Shipping Manager

Double Major in Dance And Computer Science -

High School Diploma -

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