Leocadia Villar

Work History

CSC ServiceWorks

Carlstadt, NJ

07.2011 - Current

Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Scheduled office meetings and client appointments for staff teams.
Coached new employees on administrative procedures, company policies and performance standards.
Arranged rapid office equipment repair and maintenance with vendors.
Processed vendor and supplier payments on weekly basis.
Managed invoicing and payment processing operations.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Handled account payments and provided information regarding outstanding balances.

Rca Insurance Group

Clifton, NJ

05.2004 - 04.2010

Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Copied, logged and scanned supporting documentation and placed all information in client files.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Work with senior underwriters to ensure that all programs you underwrite are compliant with the carrier’s requirements and regulatory requirements.
Review premium discrepancies and discuss with underwriter/ops to resolve

Safeguards Technology, Inc.

Hackensack, NJ

10.2000 - 06.2003

Maintained complete database of files, contacts and project materials.
Developed consumer-tailored print marketing materials for targeted distribution.
Prepare budgetary estimates, bid proposals and presentations.
Coordinate sales/marketing activity with Federal,/State Government and high end commercial clients.
Maintain all marketing project files, processed, placed and expedited purchase requisitions for supplies, equipment and services.
Planned and coordinated logistics and shipment of materials for attendees of trade shows.
Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Goya Foods

Secaucus, NJ

10.1997 - 10.2000

Consulted with manager on departmental policies and projects.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Scheduled office meetings and client appointments for staff teams.
Handled client correspondence and tracked records to foster office efficiency.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Arranged rapid office equipment repair and maintenance with vendors.