Hi, I’m
Leodely Ramos-Garcia
Houston,TX
Summary
Organized and dependable bilingual candidate successful at managing multiple priorities delivering service with a focus on high quality. Strong multitasking, communication and interpersonal skills along with adept operation of phone, computer, and office or technology equipment make me a versatile asset.
Overview
16
years of professional experience
Work History
Crosshaven AcademyHouston, TX
Head Educator
08.2016 - Current
Job overview
- Tailor lessons, content, and methods according to student's learning disabilities/challenges for better content mastery.
- Make effective use of Time Management and budgets in the education of multiple students of a variety of age and cognitive mastery ranges.
- Set curricular goals and plans for long-term achievements.
- Locate and invest in extracurricular activities that further benefit my students in their short and long term goals.
Whitney ManagementHouston, TX
Property Manager
05.2011 - 09.2014
Job overview
- Maximized rental income of approximately 100 units onsite and offsite.
- Coordinated with legal counsel and managed all judicial matters relating to tenancy.
- Coordinated with maintenance staff to ensure timely completion of repairs, ensuring efficient living residences for tenants and maintaining property aesthetics.
- Implemented and executed sales and marketing plans.
Hertz Car Rental IAH- Houston, TX
Customer Service Representative
01.2008 - 12.2009
Job overview
- Processed vehicle reservations, rentals, and returns, maximizing profit with upselling skills.
- Coordinated with colleagues and management to ensure fleet availability, maintenance and management.
- Delivered prompt service to prioritize customer needs.
- Accurately maintained and closed out cash register.
Red Carpet InnHouston, TX
Front Desk Manager
11.2007 - 06.2008
Job overview
- Coordinated with housekeeping staff and maintenance department to resolve issues with guest rooms.
- Checked guests in out of hotel, made reservations, and processed payments.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Kept accounts in balance, ran daily reports to verify totals, and accurately closed out multiple cash deposit boxes.
Education
Eastwood AcademyHouston, TX
High School Diploma
Houston Community CollegeHouston, TX
Associate of Arts
Skills
- Technical Proficiency and Quality Assurance
- Guest Relations and Customer Service
- Excellent Oral and Written communications
- Accounts reconciliation and Problem Resolution
- Budget and Time Management
- Effective Listening
- Spanish Language Fluency
- Cash, Operations, and Property Management
Timeline
Head Educator
Crosshaven Academy
08.2016 - Current
Property Manager
Whitney Management
05.2011 - 09.2014
Customer Service Representative
Hertz Car Rental
01.2008 - 12.2009
Front Desk Manager
Red Carpet Inn
11.2007 - 06.2008
Eastwood Academy
High School Diploma
Houston Community College
Associate of Arts