Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Leofwyn Ingela Godwinesdohtir

Logan

Summary

Proficient in Horizon, Manhattan, Red Prairie, Blue Yonder, MS Office Suite (Word, Excel, PowerPoint, Outlook), experience in filing, data entry.

Organized Shipping Clerk offers 5-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales.

Overview

35
35
years of professional experience

Work History

International Shipping Clerk

DHL Supply Chain
10.2024 - Current
  • Responsible for overseeing international shipping of computer parts., Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates. Operated UPS, DHL, and FedEx manifesting machines for accurate shipment processing. Prepare all necessary documentation and communicate pre-shipment details. Audit freight invoices to ensure proper billing. Orders export related shipping supplies in a timely manner to prevent production delays or material shortages. Maintains general housekeeping and inventory management, including the timely disposal or recycling of excess material in accordance with cGMP requirements. Conduct shipments per DOT, IATA, OSHA, ICS and SOP requirements and ensure accuracy of orders. Maintain cargo screening and warehouse security in accordance with Certified Cargo Screening facility certification. Acts as a backup for all areas of the warehouse operations including shipping, receiving and customer interactions. Support department in process improvement initiatives such as to reduce or reuse supplies and warehouse materials as necessary. Support other activities as needed.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Tasker (Outbound)

DHL Supply Chain
10.2022 - 01.2024
  • Expedite transactions through the warehouse management system. Provide information and resolve issues with customers, carriers, and warehouse associates. Plan, allocate, pick, manifest, and close daily waves of orders.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with team members to enforce deadlines and quality standards.
  • Liaised between clients and management to provide updated status reports.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.

Rapier Marshal

Society for Creative Anachronism
03.2016 - 01.2024
  • Inspect combatants' equipment, weapons, and protective gear to ensure safety standards are met. Ensure all participants are authorized to participate in the melee. Referee combatants during melee to ensure combatants are practicing safety protocols and fighting according to the rules.
  • Utilized clear communication and interpersonal skills to build relationships with combatants.

Tasker

FedEx Supply Chain
10.2021 - 10.2023
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with team members to enforce deadlines and quality standards.
  • Liaised between clients and management to provide updated status reports.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Expedite transactions through the warehouse management system. Provide information and resolve issues with customers, carriers, and warehouse associates. Plan, allocate, pick, manifest, and close daily waves of orders.

Shipping Clerk (Outbound)

FedEx Supply Chain
12.2019 - 10.2022
  • Process pallets of goods, develop shipping labels and shipping documents and ensure that all orders have been completed correctly. Expedite transactions through the warehouse management system. Plan, allocate, pick, and close daily waves of orders. Research alternate parts and part locations, answer customer emails.

Shipping Clerk (Outbound)

Staffmark
08.2019 - 12.2019
  • Process pallets of goods, develop shipping labels and shipping documents and ensure that all orders have been completed correctly.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with team members to enforce deadlines and quality standards.
  • Liaised between clients and management to provide updated status reports.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.

Groundskeeper Supervisor

Stacked Stone Retreat
10.2015 - 08.2019
  • Lead, enforce, and participate in workplace safety, including but not limited to safe working conditions, proper use of tools and equipment, and the proper use of personal protective equipment (PPE). Service equipment and makes field repairs and adjustments. Operate equipment in picking up and delivering materials, debris, and supplies. Familiarity with all aspects of Grounds and Landscape duties from equipment usage, fertilizing, irrigation, hardscape, plantings, manicuring turf and ornamental beds, horticulture, mulching, snow and ice management, mowing and all other aspects required as a Groundskeeper Supervisor. Develop, implement, and manage preventative maintenance (PM) program for all grounds responsibilities and grounds equipment. Purchase repair parts and replacement supplies. Performs feeding and watering of trees, shrubs, flowers, weed, insect, and disease control of flowers, ornamentals, and trees. Prepare, implement, and supervise work/shift schedules based on work priorities, employee availability, equipment and resources, and weather conditions. Inspect, evaluate, and report damaged equipment and deteriorating campsites.

Laborer Foreman

The Fence Girl
04.2015 - 01.2016
  • Consult with clients to understand their fencing needs and preferences. Inspect and prepare installation sites, including clearing the ground, removing old fences, and marking fence lines. Measure and calculate the amount of materials needed for each project. Order and transport necessary materials and equipment to the worksite. Assemble and install fences according to client specifications and local building codes. Use a variety of hand and power tools to properly install fences. Perform regular maintenance and repairs on existing fences. Ensure all work meets high standards of quality and safety. Provide cost estimates to clients for installation and repair services.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Set schedules and ordered work for maximum efficiency at each site.
  • Maintained ideal safety standards and consistently low accident record.
  • Observed workers and quickly identified problems, implementing corrective actions to eliminate work errors.
  • Led crews, planned work and distributed daily assignments.

Information Technology Technician

Hocking County Historical and Genealogical Society
03.2013 - 08.2015
  • Responsible for installing, maintaining, and repairing computer systems and networks, ensuring optimal functionality and user support, troubleshooting hardware and software issues, configuring systems, and providing technical assistance to users.
  • Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assisted in development of system security protocols.

Scrap Metal Collector

Dan Woolever Enterprises, Inc.
08.2011 - 03.2013
  • Collect scrap metal from designated locations, ensuring timely and efficient service. Utilize appropriate equipment and vehicles to transport scrap metal, adhering to safety protocols and operational guidelines. Sort and categorize collected materials, ensuring accurate reporting and documentation of quantities and types of metals. Maintain cleanliness and organization of collection areas, promoting a safe working environment. Collaborate with recycling and processing teams to ensure efficient material processing and maximize recycling output. Assist in inventory management, tracking collected materials and reporting discrepancies as needed.

Customer Service Representative

Igor, Inc.
02.2011 - 08.2011
  • Respond promptly to customer inquiries and concerns via phone ensuring a high level of service. Resolve customer issues and complaints effectively and efficiently, striving for first-contact resolution. Manage high volumes of inbound and outbound calls, maintaining professionalism and composure. Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality. Provide up-to-date product and service information to customers, enhancing their understanding and satisfaction. Upsell products and services to customers when appropriate, identifying opportunities to meet their needs. Escalate customer issues to the appropriate department or manager as needed, ensuring timely resolution. Collaborate with other departments to resolve customer issues and concerns, fostering a team-oriented environment. Maintain a positive and professional attitude at all times, contributing to a positive customer experience. Continuously improve knowledge of products and services, staying informed about updates and changes. Meet or exceed performance targets, such as call volume and resolution time, contributing to team success. Adapt to new technologies and processes as they are implemented, demonstrating flexibility and a willingness to learn. Participate in training and development programs to enhance customer service skills and knowledge. Contribute to team goals and initiatives aimed at improving customer satisfaction and retention. Provide feedback to management on customer issues, concerns, and trends, helping to inform service improvements.

Assistant Manager

Chi-Chi’s Mexican Restaurant
04.1993 - 01.1995
  • Oversee day-to-day operations and work of lower-level staff. Ensure compliance to organizational standards, including safety standards and client or customer communications. Monitor and provide feedback to managed staff to effect improvements in organizational goals. Manage reports and personnel documents, including payroll. Review and filter applications for potential new hires. Assist in interviewing applicants and confer with senior-level management on hiring process. Assist managers and other staff with procurement of necessary materials and equipment. Create and deliver sales and financial reports on a predetermined schedule.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Kitchen Manager

Damon’s Restaurant
04.1991 - 04.1993
  • Supervise kitchen staff and ensure that they follow all health and safety rules and regulations. Assist with menu creation and ensure that all dishes are prepared to the highest quality standard. Maintain an inventory of all kitchen supplies and equipment, and order new items as needed. Help to train new kitchen staff and provide ongoing job coaching and support. Ensure that all kitchen equipment is maintained in good working order and arrange for repairs as needed. Monitor food waste and implement strategies to reduce it. Ensure that all food items are properly labeled, stored and rotated as per food handling guidelines. Help to manage kitchen budgets and keep costs under control.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor of Science - Business Administration

Franklin University
Columbus, Ohio
05.2018

Associate in Applied Business - Office Administration

Hocking College
Nelsonville, Ohio
05.2017

Associate in Applied Science - Health Information Technology

Hocking College
Nelsonville, Ohio
06.2010

Associate in Applied Science - Auto Parts Management Technology

Hocking College
Nelsonville, Ohio
06.2010

Vocational Certificate - Environmental Management Technology

Shawnee Hills
Chillicothe, OH
06.2004

Associate in Applied Science - Ceramic Engineering Technology

Hocking College
Nelsonville, Ohio
06.2002

Associate in Applied Science - Materials Sciences Technology

Hocking College
Nelsonville, Ohio
06.2002

Vocational Certificate - Electronics Technology

Tri-County JVS
Nelsonville, OH
01.1988

Skills

  • Supply chain transportation
  • Shipping and receiving
  • Shipment troubleshooting
  • International shipping
  • Order management
  • Barcode scanning
  • Shipping procedures
  • Warehouse safety
  • Stock control
  • Pallet building
  • Loading and unloading
  • Load preparation
  • Materials transport
  • Inventory cycle counting
  • Safety and compliance
  • Shipping documentation
  • Pallet jack use
  • Effective communication
  • Workflow optimization
  • Packing equipment operation
  • Receiving procedures
  • Microsoft Office Suite
  • Relationship building
  • Warehouse software systems
  • Inventory management
  • Punctual and reliable
  • Stock rotation
  • Teamwork and cooperation
  • Time management
  • Attention to detail
  • Self-motivated and independent
  • Safety procedures
  • Warehousing operations
  • US Driver's license
  • Organization and prioritization
  • Package handling
  • Records management
  • Task prioritization
  • Inspection and quality control
  • Data entry
  • Verbal and written communication
  • Shipment tracking
  • Cross-functional collaboration
  • Interpersonal skills
  • Shipping and receiving tracking

Websites

Timeline

International Shipping Clerk

DHL Supply Chain
10.2024 - Current

Tasker (Outbound)

DHL Supply Chain
10.2022 - 01.2024

Tasker

FedEx Supply Chain
10.2021 - 10.2023

Shipping Clerk (Outbound)

FedEx Supply Chain
12.2019 - 10.2022

Shipping Clerk (Outbound)

Staffmark
08.2019 - 12.2019

Rapier Marshal

Society for Creative Anachronism
03.2016 - 01.2024

Groundskeeper Supervisor

Stacked Stone Retreat
10.2015 - 08.2019

Laborer Foreman

The Fence Girl
04.2015 - 01.2016

Information Technology Technician

Hocking County Historical and Genealogical Society
03.2013 - 08.2015

Scrap Metal Collector

Dan Woolever Enterprises, Inc.
08.2011 - 03.2013

Customer Service Representative

Igor, Inc.
02.2011 - 08.2011

Assistant Manager

Chi-Chi’s Mexican Restaurant
04.1993 - 01.1995

Kitchen Manager

Damon’s Restaurant
04.1991 - 04.1993

Associate in Applied Business - Office Administration

Hocking College

Associate in Applied Science - Health Information Technology

Hocking College

Associate in Applied Science - Auto Parts Management Technology

Hocking College

Associate in Applied Science - Ceramic Engineering Technology

Hocking College

Associate in Applied Science - Materials Sciences Technology

Hocking College

Bachelor of Science - Business Administration

Franklin University

Vocational Certificate - Environmental Management Technology

Shawnee Hills

Vocational Certificate - Electronics Technology

Tri-County JVS

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