Leo Garcia
San Jose,CA
Websites
Summary
Hi my name is Leobardo Garcia Jr, and I recently graduated from YearUp Bay Area and hold a prestigious Information Technology Certification from Mission College. I am very eager to kickstart a rewarding career, I am actively seeking opportunities to contribute my expertise and skills as part of a collaborative team. With a passion for teamwork, growth, and innovation, I am poised to leverage my knowledge in technology to excel in a dynamic and challenging work environment. I'm adaptable and committed to continuous learning, I am prepared to make a positive impact and drive success in the IT industry.
In my pursuit of a successful IT career, my Inspiration comes from my upbringing in Lodi, California a small town that instilled in me the values of perseverance and hard work. Raised by a single mother who was a tireless provider, I am now a dedicated father committed to achieving excellence in my professional journey. Driven by the desire to make my mother proud and create a bright future for myself and my son, I am determined to accomplish great things in the world of Information Technology.
Overview
5
5
years of professional experience
Work History
IT Service Desk Analyst
Stanford University, UIT
Redwood City, CA
01.2023 - 07.2023
- Served as a first point of contact for tier 1-2 support for staff, faculty & students, addressing hardware and software issues promptly and effectively.
- Provided over the phone support using Cisco Finesse; averaged 15-20 calls a day.
- Assisted customers with various types of technical issues via email, live chat and Mobile.
- Created and maintained support documentation and guides for internal and external use, ensuring accessibility and knowledge sharing.
- Developed and maintained strong relations with customers to meet quality expectations, I averaged 4.87 out of 5 stars customer satisfaction rate based on email surveys.
- Facilitated and supervised ticket creation and management within the ServiceNow platform.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance using Zoom, Webex and Beyond Trust, for technical issues using screen sharing, mouse and keyboard control and other tools.
- Collaborated with technical staff to establish goals and objectives for Stanford system improvements and upgrades.
Head Grill Cook
Chipotle Grill
San Jose, CA
08.2022 - 06.2023
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Made meals in accordance with company standards and requirements.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Interacted with a diverse customer base, delivering excellent customer service and addressing their needs promptly.
- Thrived in a fast-paced environment, efficiently handling high volumes of customer orders while maintaining accuracy and quality.
- Demonstrated a strong sense of motivation and dedication, maintaining a positive attitude throughout the restaurant.
Bartender
SeaWorld Parks & Resorts
San Diego, CA
04.2022 - 08.2022
- Interacted extensively with a diverse customer base, delivering exceptional customer service and addressing inquiries and needs effectively.
- Thrived in a fast-paced work environment, adapting quickly to changing demands and prioritizing tasks efficiently.
- Successfully managed a bar, overseeing daily operations, inventory management, and ensuring customer satisfaction.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
Bulk Fuel Specialist
United States Marine Corps
Yuma, AZ
10.2018 - 04.2022
- Conducted hands-on and computerized inventory management for Field Mess and Bulk Fuel equipment, ensuring accurate tracking and accountability.
- Completed a Permanent Change of Station (PCS) to Installations & Logistics Company (I&L) for
- Adapted to demanding work environments, consistently working long hours in fast-paced and high-pressure situations.
- I aided fellow Marines whenever needed, fostering a strong sense of teamwork to accomplish tasks efficiently and ensure timely meal distribution.
- Performed safety checks and routine maintenance on equipment to identify issues promptly.
- Assisted Field Mess with performing safety checks on pumps, hoses, valves and fittings.
- Documented shipping and transportation information and communicated with dispatchers.
Education
Certificate of Completion -
YearUp
Santa Clara, CA07.2023
Information Technology Certification -
Mission College
Santa Clara, CA07.2023
High School Diploma -
Tokay High School
Lodi, CA05.2018
Skills
- Business Communication
- Application Support
- Technical Troubleshooting
- Software Installation
- Performance Testing
- Technical Support
- Customer Service
- Collaboration
- Remote Support
- Desk Site Support
- Teamwork
- Critical Thinking
- Network Support
- Videoconferencing
Languages
English
Professional
Spanish
Professional
Software Skills
- Zoom
- Webex
- ServiceNow
- Beyond Trust Remote Support
- Slack
- Cisco AnyConnect
- Cisco Finesse
- Cisco Jabber
- AirWatch MDM
- Workspace One
- JAMF
- BigFix
Office 365 - OneDrive
- SharePoint
- Escrow Encryption
- NETdb
- DNS
- MacOS
- Windows 11,10
- Adobe Acrobat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You have to be able to accept failure to get better.
Lebron James
Timeline
IT Service Desk Analyst
Stanford University, UIT
01.2023 - 07.2023
Head Grill Cook
Chipotle Grill
08.2022 - 06.2023
Bartender
SeaWorld Parks & Resorts
04.2022 - 08.2022
Bulk Fuel Specialist
United States Marine Corps
10.2018 - 04.2022
Certificate of Completion -
YearUp
Information Technology Certification -
Mission College
High School Diploma -
Tokay High School
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