Le’Ojazon Grimes-Jones

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Fulfilled orders, preformed curbside drop offs, and deliveries to customers
• Regularly lifted items over 50lbs with ease and preformed team lifts for items over 100lbs
• Placed orders for customers in store or over the phone

• Strengthened relationships between pets and their new owners by conducting follow-up visits postadoption.
• Contributed to a positive shelter environment by effectively addressing behavioral issues through consistent training techniques.
• Provided basic grooming services for shelter pets, enhancing their overall appearance and adoptability.
• Educated potential adopters on specific pet needs, resulting in well-informed decisions and successful placements.
• Transported pets safely between locations when required, ensuring they remained calm during transitions.
• Facilitated smooth day-to-day operations by efficiently managing records, updating inventory, and organizing supplies.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Increased product sales by effectively communicating product features and benefits to customers.
• Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Pushed and stocked product in multiple departments and consistently met time targets.
• Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
• Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
• Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
• Cleaned, closed, and secured store at end of shift.
• Regularly lifted items over 50lbs

Pharmacy

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Regularly worked 10-12 hour shifts

Store

• Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.

• Developed strong relationships with local businesses to secure donations and sponsorships for future builds.
• Increased awareness about Habitat for Humanity''s mission through community outreach events.
• Participated in disaster recovery efforts, repairing damaged homes after natural disasters struck affected areas.
• Led volunteer training sessions on proper construction techniques and safety protocols, minimizing incidents onsite.