Leola Rachel Ellis
Fort Worth,TX
Summary
Administrative support with 20 years of professional experience working in fast-paced environments requiring strong organizational, technical, and interpersonal skills. Poised and respectful interactions with individuals of all company levels. Highly trustworthy individual, proven to be ethical and operate with discretion. Committed to providing superior customer service and completing tasks. Ability to multi-task effectively with attention to detail and resourceful implementation. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Results-driven Administrative professional with track record of excelling in fast-paced office environments. Committed to driving client retention and loyalty. Offers knowledge of administrative functions paired with strong technical skills and attention to detail.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
Greenwood Funeral Homes
Fort Worth , TX
2023.07 - 2024.03
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Educational Assistant
Holiday Heights
North Richland Hills , TX
2022.08 - 2023.07
- Assisted teachers with preparing classroom materials and activities.
- Organized classroom supplies and equipment.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Administered standardized tests to assess student progress.
Receptionist
Burnett Staffing
Hurst , TX
2021.10 - 2022.01
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
School Secretary
Delta Charter School
Ferriday , LA
2018.08 - 2021.03
- Receive and direct incoming calls, take messages, and clerical assistance for the efficient operation of the campus office
- Responsible for maintaining student records at the campus level
- Process student enrollment, transfers, and withdrawals for the campus
- Maintain accurate grades, schedules, and student demographic records or the campus
- Perform data entry including master schedule, Public Education Information Management System (Peims) data
- Maintain accurate attendance records for the campus etc
- Offered every visitor immediate, personalized and friendly assistance by helping with enrollment and other requests.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Greeted visitors and answered phone calls, providing information to parents and staff members.
- Provided administrative support to the principal, teachers, and other school personnel.
- Maintained student records, including attendance data and grade reports.
- Organized meetings with faculty members and students.
Administrative Coordinator
Central Louisiana Technical Community College
Ferriday , Louisiana
2016.01 - 2018.08
- Impart daily guidance to students, parents and staff by phone, email communication and courteous in-person support
- Team appreciation and student recognition event coordination
- Attendance, scheduling, and school calendar maintenance.
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
Administrative Support Specialist
Vidalia Apparel
Vidalia , Louisiana
2009.07 - 2016.01
- For the management team
- Which included: Conducting meetings, schedule appointments, composing correspondence for corporate associates, assist with special projects and make travel arrangements for managers and team leads
- Also, assured department adhered to and met procedural standards
- Additional responsibilities include: office management, personnel payroll, purchase orders, administrative and expense reports.
- Delivered exceptional customer service through direct communication with clients and team members.
- Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Receptionist
Westaff Staffing Agency
Vidalia , LA
2003.06 - 2009.04
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
Education
High School Graduate -
Vidalia High School
05.1994
Skills
- Excellent customer service skills
- Professional in appearance and conduct
- Strong Team player
- Created using Resuming - Online Resume Builder
- Over 10 years office management
- Proven analytical and independent problem-solving skills
- Ability to handle multiple responsibilities. Strong personal and business ethics and integrity
- Highly organized, accurate, and attention to detail
- Classroom Management
- Group and individual instruction
- Family Communication
- Progress Reporting
- Ability to perform administrative support functions such as typing, filing and photocopying to meet the needs of the
- Company.
- Able to answer switchboard, determining the needs of clients and directing calls to the appropriate personal or department in
- A timely manner.
- Ability to operate a personal computer and standard office equipment including photo copier, fax machine, multi-line phone,
- Contract Negotiation and Closing Tactics
- Business Operations Understanding
- Office Equipment Operations
- Meticulous and Organized
References
Lisa Walker (512) 630-4616
Beatrice Cummings, (318) 403-4654
Sonji Smith (318) 437-5468
Languages
English
Professional
Certification
Educational Assistant Certification
References
References available upon request.
Timeline
Receptionist
Greenwood Funeral Homes
2023.07 - 2024.03
Educational Assistant
Holiday Heights
2022.08 - 2023.07
Receptionist
Burnett Staffing
2021.10 - 2022.01
School Secretary
Delta Charter School
2018.08 - 2021.03
Administrative Coordinator
Central Louisiana Technical Community College
2016.01 - 2018.08
Administrative Support Specialist
Vidalia Apparel
2009.07 - 2016.01
Receptionist
Westaff Staffing Agency
2003.06 - 2009.04
High School Graduate -
Vidalia High School
Educational Assistant Certification
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