LEOLYNN GRANT
Boston,MA
Summary
CUSTOMER SERVICE-FOCUSED EXECUTIVE AND PERSONAL ASSISTANT
Overview
9
9
years of professional experience
Work History
Administrative and Front Desk Associate
STAR LAKES ASSOCIATION
- Elevated customer/resident satisfaction while managing front desk functions, including greeting visitors, answering and routing calls, and responding to in-person and email requests
- Prepared spreadsheets, correspondence, presentations, and invoices.
Executive Administrative Assistant
AMERICA'S FINEST RESUMES LLC
01.2021 - Current
- Support the CEO, maximizing the efficiency of administrative operations, including calendar management, travel arrangements (flights, hotels, ground transportation, etc.), meeting scheduling, and related agendas, itineraries, meetings, and materials
- Optimize filing, contact database, IT/cybersecurity, and data governance systems while tracking open action items to closure
- Partner with writing, business development, and marketing teams to drive organizational priorities
- Foster brand engagement and market penetration
- Serve as customer liaison and the primary point of contact for Spanish-speaking clients, acting as a translator while supporting research efforts, client intake calls, and product production
- Surpass sales targets while driving customer loyalty and community outreach objectives by arranging free consultations and community events
- Secure venues, negotiate contracts, and coordinate catering, audio-visual, and entertainment.
Personal Assistant
SELF-EMPLOYED PERSONAL CARE CONSULTANT
01.2016 - Current
- Customize case management services to support individuals and families during recovery and personal challenges
- Provide personal care, companionship, and assistance with living activities, including shopping, errands, light housekeeping, wheelchair and medical equipment assistance, and transportation to/from medical, business, and personal appointments
- Enhance patient and family experience, keeping clients alert, engaged, and satisfied
- Provide emotional support and educational, entertainment, nutritional guidance, meal preparation, illness recovery, and disability adaptation services
- Optimize client outcomes, document patient care, progress, and services, and monitor and report changes
- Surpass patient and stakeholder expectations, earning five-star reviews
- Streamline calendar management, personal appointment scheduling, expense, filing, bookkeeping processes, entertainment, valet, and travel logistics.
Administrative, Sales, and Customer Service Associate
ROSS DRESS FOR LESS
01.2017 - 01.2021
- Collaborated with multidisciplinary teams to achieve organizational revenue, profitability, training, and marketing objectives, improving customer service, recordkeeping, cash controls, and accounting reconciliation processes
- Ensured prompt responses to customer requests for pricing quotes and credit applications while ensuring data privacy compliance
- Cultivated a high-performance team by training sales and customer service associates in business development, rapport building, cash balancing/reconciliation operations, and customer service best practices
- Outperformed sales targets while improving the efficiency of business transactions, including purchase orders, sales, returns, shipping, receiving, and stock/inventory management.
Education
English and Spanish Studies -
BAY ISLAND BILINGUAL COLLEGE
Roatan, Honduras Skills
- Microsoft Office Suite - Word, PowerPoint, Excel, SharePoint, Outlook, Teams
- Office and Technical Equipment Management, including Smartphones, Printers, and Computers
- Bilingual - English and Spanish
- Executive, Personal, and Health Care Concierge Services
- Customer Relationship Management (CRM)
- Office, Property, Facilities, Socia Media, Data, and Property Management
- Expense Reporting and Bookkeeping
- Continuous Process Improvement
- Oral, Written, and Interpersonal Communication
- Conflict and Issue Resolution
- Sales, Marketing, and Business Development
- Regulatory Compliance and Company Protocols
- Data Analytics, Documentation, and Reporting
- Inventory, Ordering, Procurement, and Shipping/Receiving Management
Timeline
Executive Administrative Assistant
AMERICA'S FINEST RESUMES LLC
01.2021 - Current
Administrative, Sales, and Customer Service Associate
ROSS DRESS FOR LESS
01.2017 - 01.2021
Personal Assistant
SELF-EMPLOYED PERSONAL CARE CONSULTANT
01.2016 - Current
Administrative and Front Desk Associate
STAR LAKES ASSOCIATION
English and Spanish Studies -
BAY ISLAND BILINGUAL COLLEGE
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