Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Leomarys Grullon

Leominster,MA

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

Blackstone Consulting Inc
02.2024 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

To Go Specialist & Dining Room Coordinator

Longhorn Steakhouse
07.2023 - Current
  • Ensured order accuracy
  • Packaged food orders in an efficient manner
  • Handled phone orders
  • Provided a positive experience for customers
  • Greeted guests
  • Managed call-ahead guests and walk-in guests
  • Multitasked bussing tables and seating guests
  • Utilized POS systems
  • Handled cash.
  • Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Utilized Excell to record orders and special requests, relaying orders to kitchen staff.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.

Cook 1

Blackstone Consulting Inc.
07.2023 - 04.2024
  • Followed food safety regulations
  • Worked on short order grill
  • Prepared multiple meals for large groups
  • Maintained clean work area
  • Served food to customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Customer Service Representative/Call Center

Regional Home Care
08.2021 - 07.2023
  • Answered inbound calls and made outbound calls
  • Placed medical supply orders for cpap supplies and oxygen supplies
  • Utilized Microsoft Outlook, Brightree, Mitel phone system, and Ring central phone system to perform daily tasks
  • Provided exceptional customer service
  • Typed detailed notes for accurate record-keeping
  • Troubleshot cpap/bipap machine issues and oxygen concentrator/compressor issues
  • Scheduled machine pickups and exchanges.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.

Shift Supervisor

Burger King
02.2019 - 08.2021
  • Took orders, prepared food, and packaged food
  • Answered phone
  • Resolved customer complaints
  • Counted drawers and prepared deposits
  • Counted inventory and placed food item orders
  • Operated cash registers and handled cash
  • Managed team members
  • Led shifts to ensure smooth operations of the restaurant
  • Provided training to new team members
  • Utilized POS systems.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Documented daily production and materials usage in Excell to track data.

Cashier

Shaw's
03.2018 - 02.2019
  • Operated cash registers and handled cash
  • Bagged groceries for customers
  • Restocked items
  • Maintained a clean work environment.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Medical Billing and Coding Course -

Montachusett Regional Vocational Technical School
Fitchburg, MA
01.2023

High School Diploma -

Fitchburg High School
Fitchburg, MA
01.2020

Skills

  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Knowledge of medical billing and coding practices
  • Ability to work independently and as part of a team
  • Excellent customer service skills
  • Ability to learn and adapt quickly
  • Supply Management
  • Policy Development
  • Administrative Support
  • Office Management
  • Employee Supervision
  • Compliance Monitoring
  • Data Entry
  • Contract Administration
  • Staff Management
  • Bookkeeping
  • Customer Service
  • Team Supervision
  • Inventory Control
  • Strong Work Ethic
  • EMR Software
  • Team Leadership
  • Medical Practice Operations
  • Insurance Eligibility and Verification

Accomplishments

Employee of the quarter for producing a new schedule and budget spreadsheet that ultimately provided the company with the best labor numbers and financial account status in a long time.

Certification

Certified Billing and Coding Specialist, 03/01/23, 03/01/25

References

Available upon request

Timeline

Office Manager

Blackstone Consulting Inc
02.2024 - Current

To Go Specialist & Dining Room Coordinator

Longhorn Steakhouse
07.2023 - Current

Cook 1

Blackstone Consulting Inc.
07.2023 - 04.2024

Customer Service Representative/Call Center

Regional Home Care
08.2021 - 07.2023

Shift Supervisor

Burger King
02.2019 - 08.2021

Cashier

Shaw's
03.2018 - 02.2019

Medical Billing and Coding Course -

Montachusett Regional Vocational Technical School

High School Diploma -

Fitchburg High School
Leomarys Grullon