Leon Avitani
Glendale,CA
Summary
- Results-driven Operations Manager with a strong history at Hypersonic Logistics Inc, specializing in performance metrics and strategic planning. Demonstrates expertise in building client relationships and executing policies that enhance operational efficiency. Proven ability in team leadership and effective problem-solving, leading to consistently high customer satisfaction and improved organizational performance.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Hypersonic Logistics Inc
Glendale, CA
03.2013 - 04.2025
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented systems for tracking operational performance metrics.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Formed and sustained strategic relationships with clients.
- Managed team of 30 employees, conducting performance evaluations and facilitating professional development.
Customer Service Representative
VXI
Los Angeles, CA
02.2010 - 07.2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Took special orders in person and over telephone, generating additional revenue every month.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Some College (No Degree) - Business Management
LACC
Los AngelesSkills
- Operational management
- Performance metrics
- Policy development
- Customer relationship management
- Team leadership
- Strategic planning
- Financial analysis
- Project management
- Employee training
- Issue resolution
- Process improvement
- Data analysis
- Budget management
- Sales strategy
- Communication skills
- Sales forecasting
Languages
Armenian
Professional
Russian
Professional
Timeline
Manager of Operations
Hypersonic Logistics Inc
03.2013 - 04.2025
Customer Service Representative
VXI
02.2010 - 07.2012
Some College (No Degree) - Business Management
LACC
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