LEON A. WIGGINS
O'Fallon,USA
Summary
Human Resource Specialist with extensive experience in employee and labor relations within both private and government sectors. Recognized for delivering strategic guidance on training initiatives, conduct standards, and performance management while ensuring strict regulatory compliance. Proven ability to cultivate a positive workplace culture that boosts employee engagement and drives organizational success.
Overview
11
11
years of professional experience
Work History
Human Resource Specialist, Employee and Labor Relations
Veteran Health Administration
01.2024 - Current
- Demonstrated expertise in researching case law, government, and agency regulations, and offers consistent guidance on employee conduct and performance-related issues.
- Ensured employees, supervisors, and managers received consistently accurate human resource guidance in accordance with federal regulations, and collective bargaining guidelines.
- Process and complete employee disciplinary actions, performance counseling memos, and reasonable accommodation requests within federal and collective bargaining agreements' time mandates.
- Collaborates with supervisors to process performance awards.
- Achieved an excellent rating in a one-year comprehensive HR Specialist Training and Accelerated Readiness Program (HR STAR).
Customer Advocate 11
Dearborn Life Insurance Company
Bellville, USA
05.2023 - 12.2023
- Supplied accurate health care coverage information to policyholders and employers.
- Resolved customer inquiries and addressed issues within predefined call metrics.
- Demonstrated excellent phone etiquette and communication skills through prompt and courteous service, constantly meeting first-call resolution metrics.
- Ensured thorough documentation of queries and corresponding resolutions.
- Achieved full adherence to federal Health Insurance Portability and Accountability Act (HIPAA) call verification standards.
- Consistently outperformed service benchmarks through enhanced understanding of customer needs.
Talent Attraction Coordinator
Canteen Corporation
St. Louis, USA
10.2021 - 03.2023
- Coordinated initial and recurring candidate interview outreach, follow-up, and accurately updated results in the Workday and Taleo applicant tracking systems.
- Facilitated achievement of corporate objectives in a fast-paced talent acquisition environment. Scheduling, on average, 75 interviews per week.
- Excelled at managing priorities to meet strict deadlines with high-quality results.
- Delivered exceptional performance by fulfilling monthly benchmarks for candidate communication.
Shift Supervisor Trainee
CVS Pharmacy
Columbia, IL
05.2020 - 09.2020
- Guaranteed integrity of customer medical records by adhering to federally and state-mandated regulations for retention and destruction policies.
- Supervised store inventory system, and refreshed weekly planograms to ensure stock levels remained optimal.
- Provided comprehensive training for new staff on company policies, job duties, and performance expectations.
- Handled customer complaints and issues swiftly, maintaining a high level of satisfaction.
Guest Service Team Leader
Alaska Airlines
Seattle, USA
04.2014 - 11.2019
- Formulated daily task plans for a group of ten staff members to enhance productivity.
- Facilitated targeted coaching sessions to boost employee performance, and enhanced the company service culture.
- Supported the station manager in conducting interviews, orienting staff, and on-the-job training for new hires.
- Analyzed employee performance reports relative to established customer service benchmarks.
- Provided performance feedback to management for employee evaluations, awards, and coaching needs.
Education
MBA - Human Resources Management Concentration
City University of Seattle
Seattle, WA06.2020
Skills
- Proficient in Microsoft Office
- Proficient in Taleo Software
- Workday Software Expertise
- ServiceNow Platform
- Service Delivery Optimization
- Employee Training
- Efficient Data Management
- Compliance Management
- Interview Logistics Management
Timeline
Human Resource Specialist, Employee and Labor Relations
Veteran Health Administration
01.2024 - Current
Customer Advocate 11
Dearborn Life Insurance Company
05.2023 - 12.2023
Talent Attraction Coordinator
Canteen Corporation
10.2021 - 03.2023
Shift Supervisor Trainee
CVS Pharmacy
05.2020 - 09.2020
Guest Service Team Leader
Alaska Airlines
04.2014 - 11.2019
MBA - Human Resources Management Concentration
City University of Seattle
Similar Profiles
Connor L. StollConnor L. Stoll
Program Support Assistant at Veteran Health AdministrationProgram Support Assistant at Veteran Health Administration
ANITRA BLAKEANITRA BLAKE
Human Resource Specialist at Veteran Health AdministrationHuman Resource Specialist at Veteran Health Administration
MICHELLE LARAMICHELLE LARA
Advanced Medical Support Assistant/Purchasing Agent G-6 (40HRS) at Veteran Health Administration Services – Brooklyn VA CampusAdvanced Medical Support Assistant/Purchasing Agent G-6 (40HRS) at Veteran Health Administration Services – Brooklyn VA Campus