Summary
Overview
Work History
Education
Skills
Timeline
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Leon Basinger

Tooele,UT

Summary

Dynamic Sales Manager with 13 years at Factory Flooring Design Center, consistently achieving top sales rankings. Expert in account management and market research, fostering strong client relationships. Proven ability in revenue optimization and effective communication, driving significant growth and enhancing customer satisfaction through tailored solutions.

Overview

28
28
years of professional experience

Work History

Sales Manager

Factory Flooring Design Center
Tooele, UT
04.2012 - Current
  • Achieved highest sales ranking consistently during 13-year tenure.
  • Directed and coordinated products, services and sales activities.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted market research and reported on competitors.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Established relationships with key clients, while maintaining existing customer base.

Flooring Installer

LB Flooring
Tooele, UT
01.2000 - Current
  • Prioritized tasks for each job after reading project blueprints and documents.
  • Evaluated work areas before planning flooring layout for different projects.
  • Prepared surfaces for installation by cleaning and leveling them.
  • Formed smooth flooring foundations by installing plywood or Masonite over support structures.
  • Performed minor repairs to existing floors before installation process began.
  • Followed safety protocols while operating power tools or hazardous materials.
  • Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Kept records for production, inventory, income, and expenses.

Customer Service Representative

Discover Card
West Valley City, UT
01.2010 - 12.2013
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained a high level of professionalism when dealing with difficult customers.

Sales Associates

Rcwilley
Ogden, UT
01.2007 - 01.2009
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Recommended, selected and located merchandise based on customer desires.
  • Used technology resources to assist customers in locating and selecting items.
  • Conducted product demonstrations to highlight features and benefits.
  • Greeted customers to determine wants or needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered customer inquiries regarding product features, pricing, and availability.

Youth Worker

Youth Services Center
Salt Lake City, Utah
01.2003 - 12.2007
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Ensured safety of all youths while attending programming or events outside the facility.
  • Offered key emotional support to special needs youth.
  • Conducted outreach to identify at-risk youths and connect them with appropriate support services.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Coordinated community service projects, encouraging youth participation and civic responsibility.
  • Provided emotional support and guidance to youths in difficult situations.

Store Manager

Brads Abbie Carpet
Park City, Utah
01.1997 - 12.2006
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Stayed up to date on latest styles, trends and available flooring brands.
  • Planned marketing campaigns to increase brand awareness.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted customers in selecting flooring products that best met their needs and budget constraints.

Education

Associate of Applied Science - Criminal Justice

Salt Lake Community College
Salt Lake City, UT
05-2009

Skills

  • Sales strategy
  • Account management
  • Market research
  • Customer service
  • Sales forecasting
  • Technical support
  • Client relationship management
  • Sales training
  • Communication skills
  • Multitasking Abilities
  • Full-cycle sales process
  • Complex project negotiations
  • Revenue optimization
  • Customer billing
  • Adaptability
  • Appointment scheduling
  • Problem-solving abilities

Timeline

Sales Manager

Factory Flooring Design Center
04.2012 - Current

Customer Service Representative

Discover Card
01.2010 - 12.2013

Sales Associates

Rcwilley
01.2007 - 01.2009

Youth Worker

Youth Services Center
01.2003 - 12.2007

Flooring Installer

LB Flooring
01.2000 - Current

Store Manager

Brads Abbie Carpet
01.1997 - 12.2006

Associate of Applied Science - Criminal Justice

Salt Lake Community College

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Leon Basinger