Leon Beasley
Houston,United States
Summary
Skilled Customer Returns Processor with 5 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Returns Processor
NAPA Auto Parts - Genuine Parts
11.2023 - 08.2024
- Printed labels, packaged boxes, and loaded into outbound containers.
- Worked with customers to pack items according to specific desires and requirements.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Customer Service Representative
NAPA Auto Parts - Genuine Parts
04.2022 - 11.2023
- Provided excellent customer service by addressing inquiries, resolving issues, and processing orders.
- Handled incoming calls, emails, and other communication channels professionally and efficiently.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Worker
NAPA Auto Parts - Genuine Parts
01.2020 - 04.2022
- Efficiently managed inventory, including receiving, storing, and organizing products.
- Conducted regular quality checks to ensure accuracy and completeness of shipments.
- Followed orders precisely for correct items, sizes and quantities.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Collaborated with team members to fulfill orders and meet shipping deadlines.
- Maintained clean and organized warehouse environment.
Education
No Degree - Business
University of Houston - Downtown
Houston, TXSkills
- Warehouse Operations
- Inventory Management
- Order Processing
- Quality Checks
- Customer Service
- Communication Skills
- Problem Solving
- Team Collaboration
Education
true
Timeline
Delivery Driver
Amazon
09.2024 - Current
Returns Processor
NAPA Auto Parts - Genuine Parts
11.2023 - 08.2024
Customer Service Representative
NAPA Auto Parts - Genuine Parts
04.2022 - 11.2023
Warehouse Worker
NAPA Auto Parts - Genuine Parts
01.2020 - 04.2022
No Degree - Business
University of Houston - Downtown
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