Leon Boggs
Brookville,IN
Summary
Highly motivated professional with 14 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Shop Owner/Co-Owner
Sweet Escape Adventures llc
Harrison , OH
2019.08 - Current
- Assisted with product development to create new items for the store.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Interviewed, trained and supervised employees.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Determined pricing for products or services based on costs and competition.
- Kept up-to-date on regulatory changes affecting business operations.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Responsible for on site technology roll out and implementation in escape rooms.
Shop Owner/Co-Owner
The Sign Exchange
Greensburg , IN
2017.07 - 2019.08
- Developed and executed strategic plans to support the vision of the organization.
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained inventory levels by ordering stock as needed.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Trained employees according to specifics of role and company values.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Reviewed financial statements regularly to assess profitability of operations.
- Analyzed sales data to identify opportunities for growth.
- Planned in-store displays to attract shoppers and promote products.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Ensured compliance with safety regulations in the shop environment.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Trained, recruited, and selected shop employees.
- Increased business by developing new marketing and promotional strategies.
- Researched industry trends to stay current on market changes.
- Performed regular maintenance checks on equipment used in the shop.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Resolved issues quickly through meticulous research and quick decision-making.
- Conferred with customers to understand needs and finalize purchase orders.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Improved company's quality and productivity by streamlining systems and processes.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Created marketing campaigns to promote products and services.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Field Operations Senior Team Leader
Cincinnati Bell Telephone
Cincinnati , OH
2011.05 - 2017.06
- Implemented systems for tracking employee attendance, leave requests, overtime.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Monitored staff performance through observation, audits and reports.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Maintained up-to-date records of all activities related to the team's operations.
- Analyzed operational data to identify areas requiring improvement or optimization.
- Provided guidance to team members in resolving complex issues or complaints.
- Established policies and procedures for the entire team to adhere to.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Created and implemented effective processes for handling customer inquiries or problems.
- Prepared detailed reports outlining project status, accomplishments and challenges.
- Participated in recruitment processes such as interviewing potential candidates.
- Promoted safety checks and procedures and promoted safety within workplace.
- Communicated regularly with senior management regarding project updates or changes.
- Collaborated with other departments to ensure smooth operations of the team.
- Liaised with external vendors or stakeholders in order to resolve any issues quickly.
- Monitored team performance and reported on metrics.
- Suggested and organized team building activities and rewarded accomplishments.
- Ensured compliance with company policies as well as local laws and regulations.
- Assisted management in hiring process and new team member training.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Offered training and support to keep team members motivated and working toward objectives.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Delegated daily tasks to team members to optimize group productivity.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Fostered positive employee relationships through communication, training, and development coaching.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
Special Services Repair Technician
Cincinnati Bell Telephone
Cincinnati , OH
2007.04 - 2011.05
- Responsible for repair of T-1,DSO and other various data circuits
- Work would consist of repairing facilities from the CO, Outside Plant and up to the customer premise
- Repair/Replacement of various T-1 related equipment such as Line Repeaters, Smart Jack cards, Office Repeaters etc.
- Worked with various types troubleshooting equipment: IE T-Berd, Dynatel 965, Sidekick, TDR, Throwmaster etc
Construction Splicer
Cincinnati Bell Telephone
Cincinnati , OH
2001.10 - 2007.04
- Set up and spliced fiber optic and copper cables for quality assurance purposes.
- Recorded data in log books regarding splice performance and any repairs made.
- Completed splicing and testing on sections of fiber optic cables using OTDRs.
- Assisted other technicians in troubleshooting complex problems related to fiber optics networks.
- Performed splicing, bonding, grounding and terminations of cables.
- Climbed wooden poles, ladders and used bucket trucks and underground equipped trucks to complete work.
Field Repair Technician
Cincinnati Bell Telephone
Cincinnati , OH
1996.12 - 2001.10
- Repaired facilities for residential and small business customers
- Worked in aerial, buried and underground facilities on a daily basis
- Worked with various types of troubleshooting equipment: IE- TDR, Sidekick, Dynatel 965, Tone-Arc etc
Education
Certification - Project Management
Xavier University
Cincinnati, OH2012-05
High School Diploma -
William Henry Harrison High School
Harrison, OH1993-06
Skills
- Business Operations
- Customer Service Background
- Performance Analysis
- Sales Mastery
- Sales Proficiency
Affiliations
- I consider myself a life long student. I love to learn. Technology has made learning so accessible and I try to take advantage of that as much as possible
- I am an avid outdoors person
- I am very involved in my local church
- Love spending time with my family
Timeline
Shop Owner/Co-Owner
Sweet Escape Adventures llc
2019.08 - Current
Shop Owner/Co-Owner
The Sign Exchange
2017.07 - 2019.08
Field Operations Senior Team Leader
Cincinnati Bell Telephone
2011.05 - 2017.06
Special Services Repair Technician
Cincinnati Bell Telephone
2007.04 - 2011.05
Construction Splicer
Cincinnati Bell Telephone
2001.10 - 2007.04
Field Repair Technician
Cincinnati Bell Telephone
1996.12 - 2001.10
Certification - Project Management
Xavier University
High School Diploma -
William Henry Harrison High School
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