Leon Brown
Marysville,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Solid Moving Systems
Sacramento, CA
01.2020 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Relations Representative
Make Your Move Performing Arts Studio
Sacramento, CA
05.2015 - 12.2019
- Upheld privacy and security requirements for customer information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
American River College
Sacramento, CA06-1989
Skills
- Inbound and Outbound Calling
- Account Updating
- Call Management
- Problem-Solving Abilities
- CRM Software
- Dispute Resolution
- Professional Telephone Demeanor
Timeline
Customer Service Representative
Solid Moving Systems
01.2020 - 11.2023
Customer Relations Representative
Make Your Move Performing Arts Studio
05.2015 - 12.2019
High School Diploma -
American River College
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