Leon Chau
Core Tech
Omaha,NE
Summary
Build, manage, and develop a relationship with co-workers and leaders personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures. Evaluated and identified areas in need of improvement in the course Collaborated with other instructors to develop effective course activities and assessments. Take Learn @ cox courses over NT1 to learn field activity before pursuing networking. Approached each day and unique challenges with enthusiasm, patience, and humor. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Core Tech II
Cox Communications
10.2018 - Current
- PALS instructor for 4 months helping and improving new hires
- Maintained and developed new software applications in support of Core Tech II
- Analyzed and resolved technical issues with existing software
- Collaborated with other teams to improve relationships and follow-ups for customer experience.
- Fiber train with fusion and mechanical equipment
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Provided training on use, troubleshooting, and calibration of equipment.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Repaired and updated equipment to conform to company-wide standards.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Developed and implemented plans for installation of new networks and cabling systems.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Researched and recommended network and data communications hardware and software.
- Installed wiring, cabling and networking hardware on customer premises.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Maintain driving van safely though cities and small town areas.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
Sales Associate
TFL
09.2016 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Chef
Ameristar Casino
08.2014 - 09.2016
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Collaborated with staff members to create meals for large banquets.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Modernized work processes to reduce guest wait times and boost daily output.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Monitored food production to verify quality and consistency.
- Developed close relationships with suppliers to source best ingredients.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Evaluated food products to verify freshness and quality.
- Modified recipes to accommodate dietary restrictions and allergies.
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
- Disciplined and dedicated to meeting high-quality standards.
- Implemented food cost and waste reduction initiatives to save money.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Set up and broke down kitchen for service.
Steel Worker
Griffin Pipe Products
06.2014 - 12.2015
- Applied oxidized coating and other finishing agents to pipes, fittings and other steel goods.
- Operated hydraulic metal shears, cutting sheet and bar goods to prescribed measurements.
- Verified conformance of materials to specifications utilizing squares, rulers, measuring tape, and lasers.
- Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
- Used ladders and lifts to access sections as structures gained height.
- Transported heavy steel components from ground level to elevated structures.
- Operated all heavy machinery safely to avoid injuries and accidents.
- Identified potential jobsite issues and spoke with supervisors to immediately determine effective solutions.
Education
High school Diploma -
Abraham Lincoln at Iowa
08.2009 - 05.2012
Associate Degree in generals - undefined
Iowa Western at Iowa Council Bluffs
08.2012 - 05.2014
Skills
Business tech- install video, phone and data to local business
Timeline
Core Tech II
Cox Communications
10.2018 - Current
Sales Associate
TFL
09.2016 - 10.2018
Chef
Ameristar Casino
08.2014 - 09.2016
Steel Worker
Griffin Pipe Products
06.2014 - 12.2015
Associate Degree in generals - undefined
Iowa Western at Iowa Council Bluffs
08.2012 - 05.2014
High school Diploma -
Abraham Lincoln at Iowa
08.2009 - 05.2012