Leon Clay
Nashville,TN
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Management
F & G Package /Food Store
Lake Saint Louis, MO
03.2021 - 12.2022
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Elevated team performance with motivational approach and excellent training abilities.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Organized shift meetings to communicate and resolve issues for night operations.
Dairy Department Manager
Kroger's Supermarket
Nashville, TN
06.2018 - 03.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Assistant Store Manager
AC
Bethel, AK
09.2012 - 05.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas hours to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Associate of Science - Medical Radiologic Technology
Anthem Career College
Nashville, TN10.2010
High School Diploma -
Coahoma Agricultural High School
Clarksdale, MS05.1983
Skills
- Cash Register Operations
- FAA Directives
- Time Management
- Customer Needs Assessments
- Customer Order Fulfillment
- Team Leadership
- Shrink Management
- Product Rotations
- Supply Ordering
- Delegating Work
- Schedule Coordination
- Assignment Schedules
- Employee Scheduling
- Warehouse Operations
- Merchandising Trends
- Security System Monitoring
- Employee Terminations
- Employee Development
- Restocking Oversight
- Freight Management
- Replenishment and Recovery
- Employee Counseling
- Performance Review
- Administering Payroll
- Team Development
- Leading Staff Meetings
- Conflict Resolution
- Loss Prevention Procedures
- Verbal and Written Communication
- Merchandising and Display
- Purchase Orders Organization
- Organize Inventory
- POS Inventory System Operation
- Cash Handling and Reconciliation
- Merchandising
- Workforce scheduling
- Inventory management
- Employee training
- Quality assurance
- Customer service
- Team building
- Operational efficiency
- Cost control
- Safety compliance
- Performance tracking
- Conflict resolution
- Task delegation
- Process improvement
- Budgets
- Sanitation protocols
- Housekeeping standards
- Staff management
- Staff meetings
- Health and safety
- Laundry operations
- Budgeting expertise
- Scheduling
- Supplies inventory
- Vendor management
- Housekeeping
- Mopping and buffing floors
- Employee evaluations
- Performance improvements
- Regulatory compliance
- Sanitation standards
- Sorting and washing laundry
- Safety training administration
- Document control
- Vacuuming and sweeping
- Ordering cleaning supplies
Certification
- Leadership /mentoring training, Wal Mart, 01/01/07, 40 hours
- Department Manager training, Alaska Commercial Company, 01/01/12, 320 hours
- Food safety training, Wal Mart, 01/01/07, certified, 8 hours
- Work place safety training, Alaska Commercial Company, 01/01/17, 4 hours
Accomplishments
- Supervised team of 22 staff members along with six departments oversee daily operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved most improved store through effective methods of training which drove sales by an increased of 37% over last year mark of 17%.
- Collaborated with team Leaders of 12 throughout the store by development of weekly sales planning and future seasonal promotional planning.
- Reviewed quarterly p&L reports to make necessary adjustments negative impacts that may have caused a declined in sales.
References
upon request
Military Service
- U.S. Navy, E-5, Operations specialist, 01/01/89, 01/01/91
- U.S. Naval reserve, Operations specialist, 01/01/91, 01/01/94
Timeline
Store Management
F & G Package /Food Store
03.2021 - 12.2022
Dairy Department Manager
Kroger's Supermarket
06.2018 - 03.2021
Assistant Store Manager
AC
09.2012 - 05.2018
Associate of Science - Medical Radiologic Technology
Anthem Career College
High School Diploma -
Coahoma Agricultural High School
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