Leon Copeland
Queens,NY
Summary
Results-driven Section Manager experienced in enhancing productivity and operational efficiency within manufacturing environments. Achieved significant workflow improvements through strategic planning, team leadership, and effective communication. Focused on fostering a safety-driven culture while adapting to evolving company demands and exceeding performance targets.
Overview
15
15
years of professional experience
Work History
Section Manager
Social Security Administration
Queens, NY
10.2014 - Current
- Oversaw the implementation of policy changes across various service areas efficiently.
- Managed daily operations of multiple teams within the Social Security Administration.
- Evaluated staff performance and provided constructive feedback for improvement.
- Facilitated communication between departments to enhance workflow and service delivery.
- Coordinated training programs for new staff members and ongoing development initiatives.
Assistant Module Manager
Social Security Administration, SSA
Queens, New York
04.2011 - 10.2014
- Managed daily operations of case processing and service delivery teams.
- Supervised staff to ensure compliance with federal regulations and policies.
- Coordinated training programs for new employees to enhance service skills.
- Developed strategies to improve workflow efficiency within the office.
- Delegated work to staff, setting priorities and goals.
Education
Bamberg-Earhardt High School
Bamberg, SCSkills
- Operations management
- Policy implementation
- Strategic planning
- Operations improvement
- Staff evaluation
- Training coordination
- Staff development
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Section Manager
Social Security Administration
10.2014 - Current
Assistant Module Manager
Social Security Administration, SSA
04.2011 - 10.2014
Bamberg-Earhardt High School