Leon Davis
Santa Ana,CA
Summary
To secure a position working with a progressive company or organization offering a high level of challenge, responsibility and opportunity for continued growth.
Overview
17
17
years of professional experience
Work History
Production Assistant
Creative Costuming & Designs
Huntington Beach, California
02.2023 - Current
- Assist operator with uploading fabric materials
- Basic knowledge of math and tape measurements
- Kept records of daily production activities.
- Ability to lift 50lbs and move items
- Ability to stand for extended periods.
- Basic computer and data entry skills.
- Ability to follow instructions and work in a fast-paced environment.
- Maintain report with leads and management.
Gate Keeping/Dispatcher
Wrag Time Vision Express LLC
South Gate, CA
09.2020 - 01.2023
- Identify incoming and outgoing drives by data logging driver names vehicle specifications with time and date
- Log linehaul procedures by copying up to date DL Driver’s License, Insurance, registration and trailer number
- Adhere DOT department of transportations and Motor Carrier who transport regulated commodities
- Temperature checks on refrigerated trailers company ground while security checking the area and safety precautions if need to report any activities
CCA Customer Care Agent
New American Funding
Tustin, CA
10.2015 - 08.2020
- Inbound and Outbound customer service representative for Mortgage Company
- Prescreening clients for Bankruptcy’s, foreclosures, late payments and loan modifications for available products
- Adhere call center procedures for DNC request, disqualified candidates, and phone recording disclosures
- Shred confidential consumer information including banking, social, W2, financial and credit scores
- Data log marketing opportunities from social media, internet leads and radio stations
- Ability to listen effectively, communicate any consumer needs
- Build and maintain report with leads and management on company goals and improvements
- Basic computer use of CRM systems such as Cisco, Idek and programs with Microsoft word and excel
- Overcome rejections, rebottles, while staying upbeat enthused in a professional manner
Exchange Billing Specialist (Call Center)
United Health Care / Volt Staffing
Cypress, CA
11.2014 - 09.2015
- Answer incoming calls/Dial out for outbound calls
- Answer billing questions and update billing corrections
- Product knowledge of consumer plains coverage PPO HMO Cobra and costs
- Routing calls to appropriate departments
- Adhere HIPPA regulations with confidential consumer information regarding their medical records
- Data log concerns, improvements, or any technical difficulties during a daily task
- Meet QA expectations on call reviews and apply coaching if need be
- Shred any sensitive material in a discreet confidential manner
Customer Service Representative
Metro PCS Call Center/ Customer Service/ Tech Support
Chandler, AZ
09.2008 - 08.2014
- Inbound customer service calls of questions, complaints, products and billing
- Deescalating manager calls by finding issues concerns and resolutions at a fast past with quality service
- Cell Phone/Tech Support MMS Web multimedia, Number Changes and Transfer service to new phones
- Billing Inquires of product pricing, promotions, and payments
- Problem solving and solution providing for concerns of customer accounts or inquiries
- Identifying additional upgrade opportunities
- 150-200 Inbound Calls Daily/per call maximum of 5Minutes each for Key performance
- Exceed call center metrics for QA call reviews, upsells, and maintaining call time to a minimum
Education
High School Diploma -
Valley High School
Santa Ana, CASkills
- Ability to safely move and lift materials within the warehouse
- Strong verbal communication skills
- Ability follow instructions
- Computer and data entry literacy
- Warehouse safety regulations and procedures
- Ability to stand long periods
- Efficiently complete task’s in a timely manner
- Ability to work independently and with others
Timeline
Production Assistant
Creative Costuming & Designs
02.2023 - Current
Gate Keeping/Dispatcher
Wrag Time Vision Express LLC
09.2020 - 01.2023
CCA Customer Care Agent
New American Funding
10.2015 - 08.2020
Exchange Billing Specialist (Call Center)
United Health Care / Volt Staffing
11.2014 - 09.2015
Customer Service Representative
Metro PCS Call Center/ Customer Service/ Tech Support
09.2008 - 08.2014
High School Diploma -
Valley High School