Leon Drogy
Wayne,NJ
Summary
Accomplished General Manager with a proven track record at Chipotle Mexican Grille, adept in operations management and leadership. Excelled in driving revenue growth, fostering team performance, and building lasting customer relationships. Skilled in strategic planning and problem resolution, achieving significant improvements in employee retention and customer satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Naya Middle Eastern Grill
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed Profit and Loss statements; cost of goods sold.
General Manager
Dos Toros Taqueria
09.2022 - 01.2024
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Supervise, train and evaluate all personnel
- Facilitate effective training program
- Maintain inventory control on all products
General Manager
Chipotle Mexican Grille
01.2018 - 09.2022
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Selected to train new managers at various locations in New York and New Jersey
Education
Bachelor of Arts - History And Economics
Dickinson College
Carlisle, PA05-1991
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Relationship building
Timeline
General Manager
Naya Middle Eastern Grill
01.2024 - Current
General Manager
Dos Toros Taqueria
09.2022 - 01.2024
General Manager
Chipotle Mexican Grille
01.2018 - 09.2022
Bachelor of Arts - History And Economics
Dickinson College
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