Leon Gibson
Los Angeles
Summary
Airline industry professional prepared to deliver outstanding customer service and streamline ticketing operations. Proven ability to handle high-pressure situations with professionalism and adaptability. Committed to collaborative teamwork and achieving positive outcomes through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Ramp Agent
McGee Air Services
Los Angeles
10.2022 - 03.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over a number of daily flights.
Ticket Agent
West Jet Airlines
Los Angeles, CA
05.2021 - 09.2022
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Customer Service Representative
Under Armour
Century City, CA
09.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Culver City High School
Culver City, CACommunication -
Kentucky Wesleyan
Owensboro, KYSkills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Timeline
Ramp Agent
McGee Air Services
10.2022 - 03.2025
Ticket Agent
West Jet Airlines
05.2021 - 09.2022
Customer Service Representative
Under Armour
09.2019 - 04.2021
Culver City High School
Communication -
Kentucky Wesleyan