LEON GRIFFITH
Logsden,OR
Summary
Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Seaglass Bistro
05.2024 - Current
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Implemented efficient workflow processes, improving service speed and reducing wait times for guests.
- Resolved customer complaints promptly, maintaining positive relationships and promoting repeat business.
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Handled cash and electronic payments while maintaining compliance with financial procedures.
Food and Beverage Manager
The Battlehouse Hotel
01.2023 - 04.2024
- Oversaw daily operations of food and beverage services, ensuring high standards of quality and customer satisfaction.
- Trained and mentored staff on service excellence, fostering a collaborative team environment.
- Coordinated with kitchen staff to ensure timely preparation and presentation of menu items during peak hours.
- Analyzed customer feedback to improve service delivery and adapt offerings based on market trends.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Valet Parking Attendant
Park First
10.2022 - 01.2023
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
Sales Associate
Walgreens
01.2022 - 01.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Bartender/Server
Darcelle XV Showplace
10.2014 - 06.2016
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new staff on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Server
Buffalo Wild Wings
03.2014 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Casey's
01.2011 - 05.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista/Manager
Dutch Bro's
08.2006 - 01.2014
- Cultivated a team environment based on personal accountability, customer support & business success.
- Covered business demands with well-organized schedule and delegation of projects to coffee shop staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Ordered supplies, coordinated receiving and oversaw storage within health code requirements.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Dixon High School
Dixon, CANo Degree - General Studies
Chemeketa Community College
Salem, Oregon, ORSkills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Service quality
- Team management
- Staff supervision
- Food safety compliance
- Task delegation
- Health and safety standards
- Conflict resolution
- Restaurant policies and procedures
- Labor cost control
Certification
ServSafe
Timeline
Restaurant Supervisor
Seaglass Bistro
05.2024 - Current
Food and Beverage Manager
The Battlehouse Hotel
01.2023 - 04.2024
Valet Parking Attendant
Park First
10.2022 - 01.2023
Sales Associate
Walgreens
01.2022 - 01.2023
Bartender/Server
Darcelle XV Showplace
10.2014 - 06.2016
Server
Buffalo Wild Wings
03.2014 - 05.2015
Bartender
Casey's
01.2011 - 05.2015
Barista/Manager
Dutch Bro's
08.2006 - 01.2014
High School Diploma -
Dixon High School
No Degree - General Studies
Chemeketa Community College