Leon Hayes
Indianapolis,IN
Summary
Proven Trainer at FedEx with a track record of enhancing team performance through innovative training strategies and practical exercises. Specializes in new hire training and creative problem-solving, significantly improving operational efficiency. Skilled in public speaking and group instruction, adept at fostering a positive and productive work environment. Demonstrates strong planning and coordination, ensuring seamless integration of new employees.
Overview
7
7
years of professional experience
Work History
Trainer
FedEx
11.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
FC Associate
Amazon
12.2020 - 10.2023
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
Shift Manager
DiBella's Subs
10.2017 - 03.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Counted Inventory and the safe to make sure both met the requirements for the store
Shipping Associate
Siemens Healthcare
Indianapolis, Indiana
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate In Visual Communications - Visual Communication
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Group and individual instruction
Timeline
Shipping Associate
Siemens Healthcare
08.2024 - Current
Trainer
FedEx
11.2023 - Current
FC Associate
Amazon
12.2020 - 10.2023
Shift Manager
DiBella's Subs
10.2017 - 03.2020
Associate In Visual Communications - Visual Communication
Ivy Tech Community College of Indiana
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