Leon Hirimuthugoda
Anaheim,CA
Summary
Personable, experienced with conflict resolution and sensitive to others' needs, and much more. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Ambitious Front Desk Clark with 10 years of experience and passion for local hospitality industry.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Anaheim Express Inn Maingate
Anaheim, CA
11.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Monitored office supplies by checking inventory and placing orders.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs. ( Auto Clerk Cloud PMS)
- Trained new team members on company procedures, customer service and issue resolution.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Light Housekeeping
- Folded Towel's
Delivery Driver
DoorDash
Anaheim, CA
01.2021 - 03.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
Housekeeping Aide
Private Residence
Anaheim, CA
05.2021 - 02.2022
- Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Transported soiled linens to laundry facilities.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Front Desk Clerk
Colony Inn
Buena Park, CA
03.2013 - 09.2020
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Reviewed account information and individual customer charges to produce correct bills.
- Responded to inquiries and room requests made online, by phone or email.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Front Desk Clerk
Comfort Inn & Suites
Costa Mesa, CA
04.2010 - 11.2012
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Set guest and group reservations and processed check-ins and check-outs.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Responded to inquiries and room requests made online, by phone or email.
Education
High School Diploma -
Hillcrest High School
Jamaica, NYMedical Assistant Degree Or Diploma - Medical Assisting
American Career College
Los Angeles, CAAssociate of Science - Radiography
Cypress College
Cypress, CASkills
Adaptability
undefinedTimeline
Front Desk Receptionist
Anaheim Express Inn Maingate
11.2021 - Current
Housekeeping Aide
Private Residence
05.2021 - 02.2022
Delivery Driver
DoorDash
01.2021 - 03.2022
Front Desk Clerk
Colony Inn
03.2013 - 09.2020
Front Desk Clerk
Comfort Inn & Suites
04.2010 - 11.2012
High School Diploma -
Hillcrest High School
Medical Assistant Degree Or Diploma - Medical Assisting
American Career College
Associate of Science - Radiography
Cypress College
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