Leon Ingram
Obetz,OH
Summary
Insightful professional with expertise in IT risk identification, internal controls, compliance, root cause analysis, and troubleshooting. Tech-savvy in tracking support ticket trends and excelling in technical support and customer service. Proficient in process management and data-driven solutions. Strengths include inventory management, strategic planning, and improving operational efficiency.
Overview
25
25
years of professional experience
Work History
IT Supervisor
Ohio Treasurer of State
Columbus, OH
08.2021 - 09.2024
- Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
- Identified areas for improvement in existing systems and processes and developed solutions accordingly.
- Created detailed documentation regarding system configurations, processes and procedures for future reference.
- Collaborated with other departments within the organization to identify opportunities for improved efficiency through the use of technology.
- Coordinated with vendors on maintenance contracts, upgrades or new purchases as required.
Business Process Analyst
Ohio Treasurer of State
Columbus, OH
10.2019 - 08.2021
- Conducted interviews with stakeholders to understand their needs, challenges, and desired outcomes from the process change initiatives.
- Collaborated with IT team members to develop system requirements specifications for software applications used by the organization's departments.
- Worked closely with senior management team members on strategic planning projects aimed at optimizing business operations.
- Implemented technology solutions such as workflow automation tools to reduce manual effort involved in completing tasks.
- Documented process flows using Visio diagrams or other visualization tools.
IT Auditor
Ohio Treasurer of State
Columbus, OH
07.2012 - 10.2019
- Conducted independent reviews of IT systems, applications, networks, databases and other infrastructure components.
- Updated computer security policies and procedures upon learning of new risks.
- Performed information system audits to manage internal controls and assess risks.
- Participated in meetings with senior management team members in order discuss overall objectives relating to IT audits.
- Coordinated with various departments within an organization to ensure effective implementation of IT audit recommendations.
Internal Auditor
Ohio Treasurer of State
Columbus, OH
02.2000 - 07.2012
- Conducted interviews with management personnel to assess the effectiveness of internal controls.
- Reviewed financial documents to ensure compliance with company policies and procedures.
- Performed analytical reviews on financial data to detect errors or discrepancies.
- Identified potential fraud risks and developed strategies to mitigate them.
- Assisted external auditors during annual audits by providing necessary information.
Education
Bachelor of Arts - Accounting
DeVry University
Columbus, OH09-1996
Skills
- Proficient in the ServiceNow platform
- Data assessment and analysis
- Process change management
- Effective Communication
- Team Collaboration
- Leadership trained
- Network Troubleshooting
- Helpdesk support coordination
- Ticket management
- Service desk team supervision
- Policy compliance
- Data Analytics
References
References available upon request.
Timeline
IT Supervisor
Ohio Treasurer of State
08.2021 - 09.2024
Business Process Analyst
Ohio Treasurer of State
10.2019 - 08.2021
IT Auditor
Ohio Treasurer of State
07.2012 - 10.2019
Internal Auditor
Ohio Treasurer of State
02.2000 - 07.2012
Bachelor of Arts - Accounting
DeVry University
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