Leon Johnson
Indianapolis,IN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, database management. Recognized for customer service and team collaboration Also Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Operations Manager- Fulfillment
Target
Indianapolis, IN
02.2022 - 02.2024
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
Image/Document Specialist
Imaging Office Systems Inc.
Indianapolis, IN
11.2018 - 04.2020
- Prepared documents for scanning and indexing into the document management system.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Performed quality control checks on scanned images prior to release into document management system.
- Maintained records of all documents scanned and indexed into the system.
- Processed requests for archiving and retrieval of documents from offsite storage locations.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Responded promptly to customer inquiries regarding status of requested documents.
Crew Manager
Jiffy Lube
Indianapolis, IN
09.2017 - 05.2018
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Developed weekly schedules for crew members to ensure adequate coverage of shifts.
- Resolved conflicts between staff in a timely manner while maintaining professionalism.
- Provided guidance to crew members during peak hours to maximize productivity and efficiency.
- Recruited qualified candidates for open positions through various job boards and online resources.
- Worked closely with upper management to develop strategies for improving operational efficiency.
- Managed disciplinary actions such as suspensions or terminations according to company policies.
- Performed administrative tasks such as filing paperwork or creating documents related to employee records.
Sorter
UPS
Indianapolis, IN
11.2016 - 08.2017
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Organized sorted items into designated areas for further processing or shipment.
- Performed quality control checks on all sorted items before packing them away.
- Trained new employees on proper sorting techniques and procedures.
- Identified any issues regarding product labels, sizes, colors., during the sorting process.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN02-2014
Some College (No Degree) - Business Administration And Management
Vincennes University
Vincennes, INSkills
- Inventory Management
- Organizational Management
- Production
- Customer Retention
- Performance monitoring
- Performance reporting
- Process Improvement
- Document Control
- Customer Service
- Data Analysis
- Delegation
- Operations Management
- Data Management
- Inventory Control
Timeline
Operations Manager- Fulfillment
Target
02.2022 - 02.2024
Image/Document Specialist
Imaging Office Systems Inc.
11.2018 - 04.2020
Crew Manager
Jiffy Lube
09.2017 - 05.2018
Sorter
UPS
11.2016 - 08.2017
High School Diploma -
Ben Davis High School
Some College (No Degree) - Business Administration And Management
Vincennes University