LEON JOHNSON

• Utilized ICD-10 and CPT coding systems to classify patient diagnoses and procedures.
• Reviewed medical records for accuracy and compliance with coding standards.
• Processed insurance claims efficiently to ensure timely reimbursement.
• Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
• Analyzed denied claims to identify trends, leading to strategic adjustments in billing practices.
• Implemented process improvements that reduced billing errors and enhanced workflow efficiency.

• Monitored regulatory changes in healthcare billing practices to ensure compliance.
• Responded promptly to customer inquiries regarding billing disputes or discrepancies.
• Reviewed, coded, and submitted claims to insurance companies and government payers, facilitating timely reimbursements.
• Maintained detailed records of all billing activities in compliance with company policies and procedures.
• Analyzed account receivables aging report to identify delinquent accounts.
• Analyzed account receivables aging report to identify delinquent accounts.
• Followed up on unpaid or denied claims to recover outstanding payments efficiently.
• Processed and submitted medical claims to insurance companies for timely reimbursement.

• Reviewed medical records, identifying diagnosis codes and associated procedures to ensure accurate coding.
• Analyzed patient accounts to resolve errors and discrepancies, enhancing billing accuracy.
• Submitted claims to insurance companies electronically or by mail.
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• Provided customer service support to patients, addressing billing inquiries and fostering positive communication.

• Developed departmental policies to enhance charge capture processes and coding practices.
• Reviewed medical records to accurately identify diagnosis codes, procedures, services, and supplies for optimal coding.
• Analyzed trends in denials and collaborated with clinic staff to implement strategies that addressed denial issues.

• Settled accounts for mental health, psyche worker compensation, personal injuries, and private claims, Prepared legal liens for submission to ensure compliance with regulations., Documented outstanding receivables to track payment status., resubmit for all unpaid dates of service.
• Assisted with patient scheduling and managed appointment confirmations to enhance office efficiency.
• Maintained accurate patient records using electronic health record systems to ensure compliance and accessibility.
• Supported medical staff by preparing exam rooms and ensuring necessary supplies were available for procedures.

• Managed 8 collectors to consistently achieve monthly quotas.
• Settle various accounts such as Workers' Compensation, personal injuries, and private claims. Filed liens for unpaid accounts to secure payment, then, resubmit for all unpaid dates of service.
• Applied leadership and problem-solving skills to enhance team efficiency and streamline workflows.
• Oversaw daily operations, ensuring adherence to safety protocols and company standards.
• Led team meetings to enhance communication and improve workflow efficiency.
• Trained new employees on operational procedures and best practices.
• Implemented process improvements that streamlined production timelines.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Settle various accounts such as Worker Compensation, personal injuries, and private claims Filed legal liens to secure claims against unpaid accounts, Dor, resubmitted for all unpaid dates of service.
• Streamlined documentation processes to enhance accuracy and efficiency in collections management.
• Analyzed customer accounts to identify trends and improve recovery strategies.
• Developed standardized reporting methods to monitor collection performance metrics.

• Settle various accounts such as Worker Compensation, personal injuries, and private claims Filed liens to secure payment for unpaid claims, do resubmit for all unpaid dates of service.
• Reviewed files to assess current status of injury claims and developed actionable plans.
• Managed patient accounts to ensure timely resolution of outstanding medical bills.
• Utilized billing software to track payments and resolve discrepancies efficiently.
• Conducted follow-up calls on overdue accounts, maintaining professionalism and empathy.
• Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
• Maintained accurate records of all collection activities, enabling easy retrieval and analysis of data for management reporting purposes.

• Settle various accounts such as Worker Compensation, QME, AME, PQME, IME personal injuries, and private claims Filed legal liens to secure payment for services rendered, Processed documentation requests for timely account management, resubmit for all unpaid dates of service.
• Contributed to continuous improvement by generating suggestions and engaging in problem-solving activities to enhance team collaboration.
• Managed patient accounts to ensure timely collections and reduce outstanding balances.
• Maximized reimbursement rates through a thorough understanding of medical coding practices and payer-specific requirements.
• Expedited claim resolution timeframes by effectively communicating with insurance representatives and resolving discrepancies.
• Identified trends in unpaid claims, developing targeted collection strategies to address specific issues.
• Increased collections by implementing effective follow-up strategies with insurance companies and patients.
• Maintained detailed records of all collection efforts, facilitating accurate reporting and analysis of performance metrics.
• Corrected, completed and processed claims for multiple payer codes.

• Managed patient accounts for timely collection of outstanding balances.
• Coordinated with insurance providers to resolve billing discrepancies and claims issues.
• Analyzed payment trends to identify areas for process improvement and efficiency gains.
• Mentored junior staff on best practices in medical collections and customer service techniques.
• Maintained detailed records of all collection efforts, facilitating accurate reporting and analysis of performance metrics.
• Reduced claim rejections by maintaining accurate patient information and diligently verifying insurance coverage.
• Enhanced revenue recovery by efficiently managing a high volume of medical claims.
• Researched billing errors and discrepancies to initiate corrective action.
• Processed online and paper appeal submissions and refund requests.

GPA: 3.0, Outstanding Attendance Award