Reliable Dock Manager, of 17 years, skilled at meeting operational standards for marina. Resourceful professional with broad knowledge of marina operations, boat dry docking, boat handling and equipment maintenance. Forklift certified, forklift trainer certified, Backhoe front loader 1000+ hours experience, OSHA trained by Lancaster Safety, SDS trained. Manage and configure anchors system with fluctuating lake levels.
Excellent attention to detail to manage processes and timelines and accomplish tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dock Manager
Shasta Marina at Packer’s Bay
Lakehead, CA
05.2007 - Current
Supervised the daily operations of the dock, including scheduling and assigning tasks to dock personnel.
Developed policies and procedures for efficient loading and unloading of freight and maintenance of equipment.
Ensured compliance with safety regulations and maintained records of hazardous materials.
Performed regular inspections on all equipment to ensure proper functioning.
Coordinated with shipping companies regarding arrival times, pick-up schedules, and other related matters.
Maintained accurate inventory records and shipment tracking information.
Communicated regularly with customers to provide updates on shipments, address customer concerns, and resolve any issues quickly.
Managed the receipt of incoming goods, ensuring accuracy in counting, labeling, and storage of items.
Oversaw staff training programs to ensure that employees are knowledgeable about safe practices when handling or operating equipment.
Monitored employee performance and provided feedback as needed to improve productivity levels.
Resolved customer complaints efficiently by providing satisfactory solutions in a timely manner.
Provided guidance and support to team members in order to meet organizational objectives.
Established priorities and assigned tasks to support dock operations.
Hired and trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
Coordinated work schedules for drydocking, painting, cleaning and repairing vessels.
Operated semi-truck and trailer to dry dock boats.
Developed standard operating procedures, rules and regulations for employees and marina users.
Implemented on-the-job training activities to cross-train employees on various tasks.
Identified opportunities to reduce cost and improve productivity.
Implemented and planned warehouse safety and security programs and activities.
Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.