Leon Landers
Lexington Park,MD
Overview
13
13
years of professional experience
Work History
Technical Specialist
Apple
Reno, NV
08.2025 - 07.2026
- Awarded #1 Apple Genius bar Support through 2025 and 2026
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with engineering teams to troubleshoot complex technical issues, ensuring timely resolution and customer satisfaction.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Account Executive for the Pacific North West
Connected Solution Group
8529 Meadowbridge Rd Suite 300 Mechanicsville23116
11.2023 - 05.2024
- Created and managed sales opportunities in conjunction with Verizon to sell Networking equipment to Organizations who need internet access
- Was able to secure $100,000 monthly average in sales profit
- Worked with multiple teams throughout the Pacific NorthWest (CA/HI/WA/AK/OR/UT/NV) to achieve company goals
- Proficient in creating and reporting data analysis within excel to recognize patterns and monthly averages.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Warehouse Associate
Uline
8800 Military Rd Reno Nv 89506
04.2020 - 07.2023
- Helped up start and establish Reno Uline Branch
- In charge of obtaining, packaging & sending customer products in an efficient & precise manner to achieve targets/goals set forth by headquarters
- Certified forklift operator
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to reaching company's gross profit goal of $10 billion in 2022.
Recycling/ Donation Coordinator
New 2 U Computers/Disability R.
50 East Greg St Suite 103 / 102 Sparks NV 89431
01.2018 - 02.2020
- Maintain warehouse integrity in compliance of OSHA and R2 regulation
- Scheduled and drove recycling/ donation trucks to and from partners
- Oversee and manage a team to achieve company goals
- Improved inventory management processes for donated items, implementing efficient sorting systems that reduced storage space requirements.
- Create and manage incoming and outgoing shipments of recycling with the goal of $15,000+ in profit
- Managed recycling databases with attention to detail, ensuring accurate record-keeping for all financial contributions and contact information.
- Maintaining positive rapport with multiple business partners.
Warehouse Coordinator
New 2 U Computers/Disability R.
50 East Greg St Suite 103 / 102 Sparks NV 89431
01.2014 - 01.2018
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Preparing and packaging of recyclable goods for shipping
- Testing and preparing computer components for the tech room
- Managing a clean and organized inventory
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Education
Leadership training for Managers -
Dale Carnegie
Reno, NV08.2019
Associate of Occupation Studies Degree in Information Technologies Specialist -
Career College of Northern Nevada
Sparks, NV07.2014
High School Diploma -
Churchill County High School
Fallon, NV06.2007
Skills
- IT Degree
- Project management
- Technical performance monitoring
- Technical solutions
- Testing and troubleshooting
- Telecommunications
- Hardware configuration
- Excellent communication
- Staff Management
- Database Management
- Lead Generation
Timeline
Technical Specialist
Apple
08.2025 - 07.2026
Account Executive for the Pacific North West
Connected Solution Group
11.2023 - 05.2024
Warehouse Associate
Uline
04.2020 - 07.2023
Recycling/ Donation Coordinator
New 2 U Computers/Disability R.
01.2018 - 02.2020
Warehouse Coordinator
New 2 U Computers/Disability R.
01.2014 - 01.2018
Leadership training for Managers -
Dale Carnegie
Associate of Occupation Studies Degree in Information Technologies Specialist -
Career College of Northern Nevada
High School Diploma -
Churchill County High School