Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Leon McAllister

Greenbrier,TN

Summary

Adept Project Manager and Senior Service Technician with a proven track record at Convergint and Diebold Nixdorf, respectively. Excelled in leading complex projects to completion, surpassing quality standards, and enhancing customer satisfaction through expert mechanical aptitude and exceptional customer service. Skilled in advanced diagnostics and fostering team collaboration, consistently achieving organizational goals with precision and efficiency. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Project Manager

Convergint
Nashville, TN
01.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Senior Service Technician

Diebold Nixdorf
Nashville, TN
03.2001 - 12.2021
  • Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
  • Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
  • Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
  • Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
  • Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
  • Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
  • Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
  • Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
  • Enhanced customer satisfaction with thorough inspections and quality repair work.
  • Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
  • Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.

Skills

  • Machine Operation
  • Remote Support
  • Advanced Diagnostics
  • Precision measuring
  • Field Service
  • Mechanical Aptitude
  • Customer Service
  • Work with Minimal Supervision
  • Installation and Repair
  • Valid Driver's License

Certification

  • Certified Professional Locksmith, Lock Master Security Institute - Certified 2019
  • Certified GSA Inspector/Technician , [Lock Master Security Institute] .

Timeline

Project Manager

Convergint
01.2022 - Current

Senior Service Technician

Diebold Nixdorf
03.2001 - 12.2021
  • Certified Professional Locksmith, Lock Master Security Institute - Certified 2019
  • Certified GSA Inspector/Technician , [Lock Master Security Institute] .
Leon McAllister