Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leon Mclauhlin

Panama City Beach

Summary

Dynamic and results-oriented professional with a proven track record at Bamboo, excelling in customer service and complex problem-solving. Demonstrated leadership by training new team members and enhancing team productivity through effective collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a strong blend of multitasking and organizational skills alongside a commitment to safety and cleanliness.

Overview

11
11
years of professional experience

Work History

Crew Member

Bamboo
01.2019 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.

Maintenance Crew Member

By The Sea Resorts
01.2014 - 01.2019
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.
  • Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
  • Fostered a positive work environment by providing training and guidance for junior crew members as needed.
  • Supported facility upgrades by assisting with installation and commissioning of new equipment.
  • Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Properly handled, transported, and disposed of recycled materials.
  • Installed new locks, door handles, and door closers.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Executed tasks within time and budget constraints.
  • Replaced worn or broken parts on machines and equipment.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Education

High School Diploma -

Cornwall College
Montego Bay Jamaica
06-2000

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Verbal and written communication
  • Leadership qualities
  • Heavy lifting
  • Learning agility
  • Crew leadership
  • Safety
  • Valid Driver's license
  • Complex Problem-solving
  • Creativity and innovation
  • Inventory restocking
  • Performance improvement
  • Supplies monitoring and restocking
  • Positive company representation
  • Diversity awareness

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Timeline

Crew Member

Bamboo
01.2019 - Current

Maintenance Crew Member

By The Sea Resorts
01.2014 - 01.2019

High School Diploma -

Cornwall College

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Leon Mclauhlin