Leon Mugo
Small Business Development Manager
Tacoma,WA
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Focused Sales leader committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Care Manager
New Day Senior Living
FEDERAL WAY, United States
06.2021 - Current
- Work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Caregivers help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients
- Also managing the home and making sure other caregivers are handling the work appropriately.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Representative
Ashley Furniture HomeStore
Tukwila, WA
09.2020 - 05.2021
- Responsible for retail sales
- Recognized as top salesperson for 2 months
- Performed onsite, in-store retail sales
- Negotiated and completed purchasing contracts
- Built close relationships with customers
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Technician
NHance Wood Renewal
, WA
03.2019 - 03.2021
- Selling our product, Able to market the products
- Traveling to clients space or home
- Refurnishing wood cabinets and floors
- Maintained quality assurance and customer satisfaction objectives.
- Carved intricate designs into furniture, tailoring to current trends and popular designs
- Sanded outdoor furniture and structures and applied sealant for weather protection
- Applied new stain and sanded old stain down to give distressed look to materials
- Adjusted or removed protruding hardware to smooth furniture or materials requiring painting
Area Sales Leader
AT&T
Tukwila, WA
12.2019 - 09.2020
- Develop business plans, perform sales visits, secure sales, building relationships with team and most importantly customers
- Assist managers in sales strategy development, keep informed about new products and services
- Sales Industry Experience – as a sales team leader I managed the people who generate sales
- To be successful as a team leader or supervisor in sales, experience and a working knowledge
- Leadership and Motivation Skills – as a sales team leader I motivated employees to reach sales goals and needs to be able to effectively train, encourage, inspire and reward team members for their achievements
- Customer Service – sales roles are often customer focused, and I needed to be able to guide team members in providing excellent service to customers
- Organization – I led team members and kept track of sales goals, and remained organized
- Communication sills –Sales team leaders are often the link that holds the sales team together, the source of information, training, and motivation for the sales staff—I needed to be able to communicate all aspects of the sales operation to managers and team members
- Computer skills – record keeping software is used for creating and storing sales records and reports.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Built lasting relationships with clients through outstanding customer service interactions.
Ramp Agent
McGee Air Services
Seattle, WA
02.2018 - 08.2018
- Ramp Agents are a customer service team
- The responsibilities include: marshaling aircraft, loading/ unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned
- Airport ramp agents also known as baggage handlers, baggage clerks, or fleet service agents load and unload luggage and cargo from aircraft and transportation hubs.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
COOK/CHEF START DATE, CREW MEMBER
KFC, PIZZA
04.2015 - 06.2015
- Served fresh, hot food with a smile in a timely manner
- Cut and chopped food items and cooked on a grill or in fryers
- Accurately measured ingredients required for specific food items
- Quickly and efficiently processed payments and made accurate change
- Quickly unloaded product shipments and stocked freezers
- MOD, START DATE: MAY- NOVEMBER
- Engaging with customers on a personal level, make the customer feel at home
- Connecting with the customer and their pizza, the pizza is made just the way they want it with speed and accuracy.
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA12.2021
Skills
- Information Systems Development
- Financial Reporting Coordination
- Employee Training Program
- Managing Props
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Budgeting and Forecasting
- Client Needs Assessment
- Revenue Growth
- Customer Loyalty
- Product Merchandising
- Qualifying Customers
- Cold Calling
- Customer Trend Analysis
- Sales Quota Management
- Product and Service Knowledge
- Territory Volume
- Verbal and Written Communication
- Sales Forecasting
- Shipping and Receiving Oversight
- Client Consultations
- Team Recruiting and Onboarding
- Sales Program Coordination
- Mergers and Acquisitions
Accomplishments
- Basketball State champion 2015 Federal way High school
- Achieved "PPVGA" gross seller of the months 5 Months in a row for AT&T .
- Top Seller of the month for 3 Months in a row at Ashley Furniture
Certification
Post paid gross adds. #1 in the Western Washington and #1 in all of Connect wireless. Most sold in a
month 3 months in a row. ( January-March )
Certifications and Licenses
Mental health specialist
April 2021 to Present
CPR Certification
First Aid Certification
CNA
NMLS
April 2022
Additional Information
- 4A State Champion. , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Swahili
Native or Bilingual
Timeline
Senior Care Manager
New Day Senior Living
06.2021 - Current
Sales Representative
Ashley Furniture HomeStore
09.2020 - 05.2021
Area Sales Leader
AT&T
12.2019 - 09.2020
Technician
NHance Wood Renewal
03.2019 - 03.2021
Ramp Agent
McGee Air Services
02.2018 - 08.2018
COOK/CHEF START DATE, CREW MEMBER
KFC, PIZZA
04.2015 - 06.2015
Bachelor of Arts - Psychology
Eastern Washington University
Post paid gross adds. #1 in the Western Washington and #1 in all of Connect wireless. Most sold in a
month 3 months in a row. ( January-March )
Certifications and Licenses
Mental health specialist
April 2021 to Present
CPR Certification
First Aid Certification
CNA
NMLS
April 2022
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