Leon Myrtaj
Brooklyn
Summary
Results-oriented restaurant professional with extensive experience at Empire Steak House. Expertise in customer service and order management, leading to enhanced guest satisfaction. Proven ability to implement upselling techniques that significantly increased sales while maintaining a clean and welcoming environment. Strong commitment to quality assurance and effective teamwork in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Empire Steak House
01.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Kitchen Staff Member
Swiss and Madison
04.2017 - 05.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
Education
Bachelor of Arts - Accounting And Finance
Brooklyn College
Brooklyn, NY05-2022
Skills
- Customer service and support
- Order management
- Quality assurance
- Workplace cleanliness
- Wine pairing
- Food presentation
- Guest engagement
Timeline
Restaurant Waiter
Empire Steak House
01.2023 - Current
Kitchen Staff Member
Swiss and Madison
04.2017 - 05.2022
Bachelor of Arts - Accounting And Finance
Brooklyn College
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