Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leon Ngchee

Metairie,LA

Summary

Dynamic personality looking to attain a position where one can continue to grow as a financial professional, establish and build positive ongoing relationships with members and apply personable customer service skills gained as a Teller and previous professional experience. History of accurately and efficiently managing monetary transactions, security and customer relationship development. Knowledgeable about improving team sales and customer satisfaction. Results-driven Branch Supervisor successful at overseeing diverse areas to enable business success. First-rate trainer and coach with exceptional communication and organizational abilities. Superior work ethic combined with uncompromising integrity. Advanced user of EPYSIS

Overview

22
22
years of professional experience

Work History

Branch Supervisor

Jefferson Parish Employee Federal Credit Union
01.2019 - Current
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Set schedule for tellers and customer service representatives.
  • Assigned job roles and oversaw performance.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.

Member Service Representative

Jefferson Parish Employee Federal Credit Union
01.2016 - 03.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Cross-sold bank services and products to uplift customer investments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Teller

Jefferson Financial Credit Union
02.2013 - 12.2015
  • Process monetary transactions including checking and savings deposits, withdrawals, money orders, cashier's checks and cash advances
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories; Refer members to the proper department for issues that cannot be resolved at the teller line
  • Accept, verify and submit loan payments
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Balance drawer daily, including periodic batching of cashed checks, and maintain appropriate logs
  • Cross-sell bank products and services
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Operating Room Assistant

Crescent City Surgical Centre
07.2012 - 01.2013
  • Ordered, cleaned and supplied operating room and carts as instructed
  • Maintained and coordinated inventory of operating room/anesthesia equipment
  • Identified and transported surgical patients to and from operating room
  • Applied knowledge of growth and development in patient interactions and treatment

Ochsner Health System, Physical Therapy Tech
10.2005 - 07.2012
  • Prepared/maintained work area for treatment including ordering and maintaining inventory of supplies/linen and pharmaceuticals
  • Monitored patient care and assisted therapists with modality treatments and other exercise programs
  • Assisted with generalized office procedures necessary for day to day operations of the department (i.e
  • Answering phones, greeting patients, faxing, making copies, filing discharge charts, posting paperwork)
  • Scheduled patients for treatments, entering appointments into hospital wide computer scheduling system; resolved scheduling conflicts with therapists
  • Maintained open and on-going communication with staff and other hospital departments to ensure patient, staff, and clinic needs were met

Assistant Coach

Team Louisiana/Scorpion Wrestling Club
12.2001 - 01.2012

Assistant Wrestling Coach

Archbishop Rummel High School
10.2002 - 01.2005
  • Assisted head coach by overseeing practice warmups, conditioning and daily exercises while modeling technique.
  • Individually coached struggling players to help boost confidence and meet personal goals.
  • Demonstrated proper technique for penetrating, lifting and pinning for team and coaching staff.
  • Planned official visits for prospective student-athletes to educational institutions and admissions events.

Assistant Wrestling Coach

Grace King High School
12.2001 - 01.2002
  • Taught athletes wrestling principles and techniques
  • Entered tournament participants into Microsoft Excel spreadsheet
  • Entered team statistical numbers into online database throughout the season
  • Created team files using Microsoft Word (i.e
  • Letters, team rosters, tournament information, signage)
  • Communicated with alumni for reunions, donations and program involvement
  • Arranged travel and housing for out of state tournaments
  • Assisted athletes with scouting opponents to prepare for upcoming matches

Education

Bachelor of General Studies -

University of New Orleans
2004

Minnesota State Moorhead University
Moorhead, MN

NCAA Collegiate Wrestler Valley City State University

Skills

  • Professional Skills
  • Personable with strong customer service and communication skills
  • Efficient mathematical and organizational skills
  • Skilled at multi-tasking and working under pressure in a fast-paced environment with a high degree of accuracy
  • Works well in a team or individual environment
  • Familiar with Episys program
  • Enthusiastic and quick learner
  • Efficient in Microsoft Office
  • Customer Loyalty
  • Customer Relationship Management
  • Employee Relationships
  • Coordinate Schedules

Timeline

Branch Supervisor

Jefferson Parish Employee Federal Credit Union
01.2019 - Current

Member Service Representative

Jefferson Parish Employee Federal Credit Union
01.2016 - 03.2018

Teller

Jefferson Financial Credit Union
02.2013 - 12.2015

Operating Room Assistant

Crescent City Surgical Centre
07.2012 - 01.2013

Ochsner Health System, Physical Therapy Tech
10.2005 - 07.2012

Assistant Wrestling Coach

Archbishop Rummel High School
10.2002 - 01.2005

Assistant Coach

Team Louisiana/Scorpion Wrestling Club
12.2001 - 01.2012

Assistant Wrestling Coach

Grace King High School
12.2001 - 01.2002

Bachelor of General Studies -

University of New Orleans

Minnesota State Moorhead University

NCAA Collegiate Wrestler Valley City State University

Similar Profiles

CREATE PROFILE
Leon Ngchee