Hi, I’m
Leon Pena
Dix Hills,NY
Summary
Accomplished Shift Supervisor and Barista Trainer at Starbucks, adept in staff management and employee training, enhancing operational efficiency and customer satisfaction. Expert in inventory control and fostering a positive team environment, significantly reducing waste and optimizing staff performance. Demonstrates a customer-oriented approach and creative problem-solving skills, ensuring high-quality service standards are met.
Overview
2
years of professional experience
1
Certification
Work History
Starbucks
Shift Supervisor
12.2022 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Starbucks
Barista Trainer
02.2022 - 12.2022
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
1800BartendFarmingdale, NY
from ATAP, Mixology, Liquor, Wine, Beer, And CS
05.2024
Brentwood High SchoolBrentwood, NY
High School Diploma
08.2021
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Inventory control and record keeping
- Cash handling expertise
- Positive Attitude
- Goal Setting and Tracking
- Creative Problem-Solving
Certification
Alcohol Training Awareness Program
Timeline
Shift Supervisor
Starbucks
12.2022 - Current
Barista Trainer
Starbucks
02.2022 - 12.2022
1800Bartend
from ATAP, Mixology, Liquor, Wine, Beer, And CS
Brentwood High School
High School Diploma