Leon Phillips
Lilburn,Georgia
Summary
Well-organized in keeping inventories optimized and documentation current to maximize productivity and efficiency. Excellent communication, planning and problem-solving abilities developed over 20 years of related experience. Examined paperwork, shipments and communication to stay current on supply levels and directed requisitions to meet expected demands. Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Dispatcher
ATL Courier
05.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Developed and implemented customer service policies and procedures.
Dispatcher
American Expediting
12.2021 - 05.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Expeditor
TUCKER, ATLANTA TRANSPORT AND LOGISTICS LLC
07.2017 - 03.2020
- Verified prices and computed totals to complete accurate invoices
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies
- Delivered production schedules to team to provide established timeframes for delivery
- Negotiated amendments and proposed plans to address specific scheduling concerns
- Documented weight and destination production data in detailed daily logs for management review
- Maintained current forklift training and certification as required by company policies
- Loaded items in optimal manner to maximize work efficiency
- Moved goods between warehouse locations according to shipment and storage needs
- Removed incoming items from trucks and rail cars and transported materials to staging area
- Transported materials to and from warehouses, production lines and packaging lines
- Secured loads to prevent shifting or damage to items.
- Inspected lifts before usage to prevent damage to construction goods being lifted
- Identified and troubleshot issues with equipment and completed basic repairs to restore functionality
- Collaborated with team members to coordinate efficient and accurate movements
- Operated with zero safety violations and consistently met deadlines for loading trailers
- Recorded count and condition of all cargo received
- Estimated weights, heights and centers of balance to make precise placements
- Received and assembled new equipment according to manufacturer instructions
- Followed duties outlined in daily inbound and outbound schedules
- Transported material to correct locations and documented inventory changes
- Conducted monthly inventories of materials on work floor
- Picked orders from storage, wrapped and staged for shipments.
Forklift Operator
Aluma Systems
01.2016 - 07.2017
- Inventory management
- Process improvement
- Team building
- Customer, Business operations
- Team management
- Organization
- Administrative support
- Relationship development
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped, and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Signaled workers to discharge, dump or level materials.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Promoted operational efficiency by maximizing loads on each transfer.
Certified Forklift Operator
Harsco Infrastructure
09.2012 - 01.2016
- Identified and troubleshot issues with equipment and completed basic repairs to restore functionality
- Loaded items in optimal manner to maximize work efficiency
- Used equipment such as loaders, hand trucks, forklifts and cranes safely
- Moved goods between warehouse locations according to shipment and storage needs
- Moved pallets of merchandise using electric forklifts and electric pallets
- Collaborated in team environment to maintain high levels of productivity
- Removed incoming items from trucks and rail cars and transported materials to staging area
- Secured loads to prevent shifting or damage to items
- Documented weight and destination production data in detailed daily logs for management review
- Collaborated with team members to coordinate efficient and accurate movements
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor
- Scheduled or performed needed maintenance on equipment to promote longevity of use
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Education
Associate of Applied Science - Computer Networking
Harrisburg Area Community College
Harrisburg, PA2011
Skills
- Production control
- Purchasing
- Project management
- Problem resolution
- Process facilitation
- Quality control
- Meeting planning and leadership
- Data gathering and documentation
- Operational improvement
- Communications
- Service Planning
- Updating Logs
- Delivery Procedures
- Database Maintenance
- Customer Relationship Management
- Prioritizing Calls
- Dispatching Field Personnel
- Vehicle Dispatch
- Processing Orders
- Coordinating Urgent Deliveries
- Work Order Generation
- Fleet Dispatching
- Microsoft Office
- Paperwork Submission
- Verifying Coverage
- Dispatching Workers
- International Shipments
- Materials Ordering
- Vendor Contracts
- Effective Communication
- Driver Routing
- Driver Support
- Trucking Dispatching
- Dispatch Release Documents
- Team Meetings
- Over the Road Trucking
Timeline
Dispatcher
ATL Courier
05.2023 - Current
Dispatcher
American Expediting
12.2021 - 05.2023
Expeditor
TUCKER, ATLANTA TRANSPORT AND LOGISTICS LLC
07.2017 - 03.2020
Forklift Operator
Aluma Systems
01.2016 - 07.2017
Certified Forklift Operator
Harsco Infrastructure
09.2012 - 01.2016
Associate of Applied Science - Computer Networking
Harrisburg Area Community College
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