Leon Queja
Perris,CA
Summary
Seasoned Operations Manager with a robust history at Floor and Decor, showcasing expertise in inventory management and cross-functional collaboration. Excelled in enhancing warehouse operations and staff development, achieving significant improvements in performance monitoring and health and safety compliance. Demonstrates strong interpersonal communication, driving team success and operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
Floor and Decor
Moreno Valley, CA
12.2020 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved Manager complaints in a timely manner while ensuring Supervisors satisfactions remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Safety Loss Prevention Supervisor
Floor & Decor
Moreno Valley, CA
02.2020 - 12.2020
- Participated in regular meetings with store managers to discuss current security concerns and recommended solutions.
- Collaborated with corporate staff members on special projects related to risk mitigation efforts.
- Coordinated with store management to address loss prevention concerns.
- Responded immediately to emergency situations involving safety issues or suspected criminal activity.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Participated in loss prevention meetings and shared best practices.
Inventory Coordinator
Floor and Decor
Moreno Valley, CA
06.2019 - 02.2020
- Researched alternative sources for materials when necessary due to backorders or shortages.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Trained new employees on inventory management practices and procedures.
- Coordinated cycle counts to verify accuracy of inventory records.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Collaborated with other departments to resolve any discrepancies in inventory records.
Quality Control Coordinator
Floor & Decor
Moreno Valley, CA
04.2018 - 06.2019
- Supervised and guided inspectors, technicians, and other staff.
- Conducted internal audits to ensure compliance with established policies and procedures.
- Documented process improvements to enhance product safety and quality.
- Ensured that all products met customer specifications prior to shipment.
- Reported any serious product deficiencies or safety hazards immediately upon discovery.
- Monitored performance of equipment used in the manufacturing process.
- Made sure each product met industry regulations and standards.
Merchandise Handler
Floor and Decor
Moreno Valley, CA
12.2017 - 04.2018
- Maintained cleanliness of work area by sweeping, dusting and mopping floors.
- Stocked shelves with newly received items, ensuring proper placement in accordance with DC policies.
- Operated warehouse equipment such as forklifts, pallet jacks and hand trucks to move merchandise around the facility.
- Completed day-to-day duties accurately and efficiently.
- Picking daily tasks in a timely manner to ensure production numbers are met.
Warehouse Supervisor
Floor and Decor
Norco, CA
12.2016 - 06.2017
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Maintained and updated inventory records accurately.
- Informed upper management or department heads of items loaded or problems encountered.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Tile Assistant Department Manager
Floor and Decor
Norco, CA
04.2016 - 12.2016
- Communicated effectively with customers regarding project progress updates.
- Direct and assist in the processing of merchandise to the showroom floor.
- Process customers at check-out using the point of sale (POS) system.
- Complete all product specialist certification courses.
- Stock and tag merchandise displays as required.
- Validate all product placement and pricing within the department.
- Provide direction to all product sales specialists to ensure a highly attentive, accurate level of customer service.
- Demonstrate the ability to drive, and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include, but are not limited to: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
- Demonstrate a thorough understanding of, and compliance with, the company’s safe lifting practices standard operating procedures.
Warehouse Specialist
Floor and Decor
Norco, CA
12.2014 - 03.2016
- Demonstrate and understand compliance with the company’s safety processes.
- Work in a fast-paced environment with accuracy.
- Provide above-and-beyond customer service and exceed customer expectations.
- Act and work in a manner consistent with the company’s core values.
- Restock our show floor with product.
- Organize merchandise to company standards to ensure that customers may shop with ease.
- Load out customers with the correct product.
- Help customers find products as needed, and answer customer questions.
- Keep the work area clean and safe.
Education
High School Diploma -
Valhalla High School
San Diego, CA06-2005
Skills
- Production
- Performance reporting
- Staff development
- Performance monitoring
- Health and safety compliance
- Interpersonal communication
- Inventory control
- Cross-functional collaboration
- Warehouse operations
- Management
- Inventory management
- Staff training
- Onboarding and orientation
Timeline
Operations Manager
Floor and Decor
12.2020 - Current
Safety Loss Prevention Supervisor
Floor & Decor
02.2020 - 12.2020
Inventory Coordinator
Floor and Decor
06.2019 - 02.2020
Quality Control Coordinator
Floor & Decor
04.2018 - 06.2019
Merchandise Handler
Floor and Decor
12.2017 - 04.2018
Warehouse Supervisor
Floor and Decor
12.2016 - 06.2017
Tile Assistant Department Manager
Floor and Decor
04.2016 - 12.2016
Warehouse Specialist
Floor and Decor
12.2014 - 03.2016
High School Diploma -
Valhalla High School
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