Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leon Schwartz

River Grove,IL

Summary

Accomplished Doorman with proven expertise in security operations and customer service excellence, notably at The Chicago Club. Skilled in CCTV monitoring and fostering tenant relations, I have enhanced building safety and resident satisfaction. Demonstrated ability to adapt and provide personalized support, ensuring a secure, welcoming environment for all.

Overview

24
24
years of professional experience

Work History

Doorman

The Chicago Club
11.2015 - 07.2024
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Relieved guests of luggage and connected with porters for delivery to rooms.
  • Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
  • Directed traffic and kept property frontage free for guests.
  • Managed access control system, preventing unauthorized entry into the building.
  • Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Doorman

Powhatan Building
11.2000 - 11.2014
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Relieved guests of luggage and connected with porters for delivery to rooms.
  • Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
  • Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
  • Managed access control system, preventing unauthorized entry into the building.
  • Directed traffic and kept property frontage free for guests.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.

Education

Basic -

Von Stueben Hs
Chicago, IL

Skills

  • Package handling
  • Tenant relations
  • CCTV Monitoring
  • Parking Management
  • Professional Appearance
  • Baggage Management
  • Incident Reporting
  • Building Maintenance
  • Access Control
  • Fire Safety Knowledge
  • Elevator operation
  • Patience and Tact
  • Security awareness
  • Concierge services
  • Teamwork and Collaboration
  • Customer Service
  • Team Player
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Patrolling
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Attentive and Observant
  • Security camera monitoring
  • Cooperative Attitude
  • Relationship Building
  • Security procedures knowledge
  • Visitor screening
  • Keen observer
  • Task Prioritization
  • Surveillance
  • Security operations experience
  • Self Motivation
  • Ground Patrol
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Theft Prevention

Timeline

Doorman

The Chicago Club
11.2015 - 07.2024

Doorman

Powhatan Building
11.2000 - 11.2014

Basic -

Von Stueben Hs
Leon Schwartz