Leon Sullivan
New Braunfels,TX
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving. Knowledgeable with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Automotive Scanning Operator
Astech
06.2020 - Current
- Utilizing the latest technology scanning software, I expertly diagnose potential vehicle issues before repairs begin
- My keen attention to detail and thorough understanding of automotive schematics enable me to navigate complex systems efficiently, ensuring that every aspect of service is meticulously addressed
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Troubleshot technical issues with scanning equipment, minimizing downtime and maintaining optimal workflow.
- Enhanced scanning accuracy by implementing quality control measures and routinely calibrating equipment.
- Reduced errors in scanned documents through meticulous attention to detail and thorough review processes.
- Handled delicate materials such as historical documents or fragile items with care during the scanning process, preserving their integrity while still obtaining high-quality images for digitization purposes.
- Performed preventive maintenance on scanning equipment to maintain optimal performance levels and minimize malfunctions or downtimes.
- Collaborated with team members to achieve departmental objectives and consistently meet deadlines.
- Optimized scanning procedures by continuously updating knowledge on industry best practices and technology advancements.
- Provided excellent customer service, promptly addressing any concerns or requests related to scanned documents from clients or colleagues.
- Supported team members by assisting with troubleshooting problems and sharing valuable knowledge about the scanning process.
- Collaborated with other departments to ensure timely delivery of scanned materials for further processing or analysis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Technician
World Car Kia
01.2019 - 06.2020
- I applied my technical knowledge to repair various cars and trucks
- My hands-on approach allowed me to restore vehicles to peak performance, while my customer-centric mindset ensured satisfaction and trust
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Automotive Technician
Honda of San Marcos
09.2018 - 01.2019
- I performed detailed service and diagnostic evaluations, ensuring each vehicle met high safety standards, thus significantly enhancing customer peace of mind and satisfaction
Automotive Technician
Gurley Leep Automotive Group
01.2017 - 08.2018
- I delivered full-service auto repair with a commitment to quality, focusing on exceeding customer expectations and turning first-time visitors into loyal return clients
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Automotive Technician
Belle Tire
12.2015 - 01.2017
- I managed auto repairs and effectively handled customer complaints, ensuring that each interaction was constructive and reinforcing positive customer relationships
Auto Manager/Auto Shop Manager/Technician Team Leader
Fox and Fox Frames
12.2014 - 12.2015
- I provided a full spectrum of auto repair services, showcasing my diverse skill set and commitment to solving automotive issues with precision and care
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Managed complex customer complaints effectively, resolving issues promptly while maintaining client loyalty.
- Increased efficiency of repair services by investing in state-of-the-art equipment and tools.
- Maintained a clean, organized workspace, contributing to a professional atmosphere and efficient operations.
- Enhanced customer satisfaction by implementing efficient service processes and timely communication.
- Developed strong relationships with suppliers, negotiating favorable terms for parts sourcing and inventory management.
- Reported issues to higher management with great detail.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Automotive Technician
Tuffy Auto Service Center
02.2007 - 12.2014
- I took on full-service responsibilities with a focus on quality, and my leadership in operations improved team efficiency, resulting in enhanced service quality for every customer
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Technician
Fort Wayne Toyota
01.2003 - 01.2007
- My expertise in repairs and diagnostic services ensured that each customer left with their vehicle running smoothly and safely
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
Automotive Technician
Fox and Fox Frames
01.1999 - 01.2003
- I performed oil changes and various other repairs, including brake work, laying a strong foundation for my extensive career in automotive craftsmanship
Education
Associate of Applied Science - Automotive Engineering
Ivy Tech Community College of Indiana
Fort Wayne, IN12-2004
High School Diploma -
Northrop High School
Fort Wayne, IN05-1991
Skills
- Installation and Repair
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Troubleshooting ability
- Preventive Maintenance
- Attention to Detail
- Problem and Issue Resolution
- Hand tool knowledge
- Documentation And Reporting
- Equipment Troubleshooting
- Diagnostic Testing
- Equipment Inspection
- Customer Relationship Management
- Testing and analysis
- Following safety practices
- Problem-Solving
Personal Information
- Date of Birth: 12/1971
- Work Permit: Authorized to work in the US for any employer
Certification
- Automotive Service Excellence (ASE) Certification - National Institute for Automotive Service Excellence.
Timeline
Automotive Scanning Operator
Astech
06.2020 - Current
Technician
World Car Kia
01.2019 - 06.2020
Automotive Technician
Honda of San Marcos
09.2018 - 01.2019
Automotive Technician
Gurley Leep Automotive Group
01.2017 - 08.2018
Automotive Technician
Belle Tire
12.2015 - 01.2017
Auto Manager/Auto Shop Manager/Technician Team Leader
Fox and Fox Frames
12.2014 - 12.2015
Automotive Technician
Tuffy Auto Service Center
02.2007 - 12.2014
Automotive Technician
Fort Wayne Toyota
01.2003 - 01.2007
Automotive Technician
Fox and Fox Frames
01.1999 - 01.2003
Associate of Applied Science - Automotive Engineering
Ivy Tech Community College of Indiana
High School Diploma -
Northrop High School
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