Leon Sumlin
Naugatuck,USA
Summary
Loyal, Punctual and Trustworthy Managerial Professional offering over 30 years of experience. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Showcase Ridgehill Cinema Deluxe
08.2012 - Current
- Oversee daily operation of 12 screen theater. Execute organizational goals by giving strategic guidance to theater staff and managers. Evaluate performance to guide and strengthen team progress.
- Oversee staff scheduling to manage payroll budget in accordance to projected future income. Optimize scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Work closely with FSD to ensure to ensure food quality and service up to state and company standards. Ensure compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Manage financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Build working relationships with vendors and community.
- Work closely with Technical support to resolve picture quality issues and system disruptions.
Sales Associate
PC Richard & Son
10.2003 - 08.2012
- Developed close, personal relationships with clients to ensure customer loyalty and retention.
- Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Guided customers to products based on their needs and demonstrated products quality before purchase when able
- Completed service installs of electronics per customer request
Manager
Loews Cineplex
08.1993 - 10.2003
- Hired, trained and supervised a 60+ member team of employees to provide quality customer service to patrons.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Addressed financial, marketing and safety concerns to ensure the theaters successful operation.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associates of Arts and Applied Science - Accounting Business Administration
College of Westchester
White Plains, NY06.2006
Skills
- Microsoft Office
- UKG Payroll
- HR Information Systems
Certification
- OSHA Certified
- e-TIPs Certification 2024/07
- ServSafe Food Handler's Certification
- CT Driver's License
Accomplishments
- ALPHA BETA KAPPA, 06/01/05, Present
- NATIONAL HONOR SOCIETY, NY, 2005
- PCI Training Certificate, 04/01/22, Present
Timeline
Assistant General Manager
Showcase Ridgehill Cinema Deluxe
08.2012 - Current
Sales Associate
PC Richard & Son
10.2003 - 08.2012
Manager
Loews Cineplex
08.1993 - 10.2003
Associates of Arts and Applied Science - Accounting Business Administration
College of Westchester
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