Othea West
Baltimore,MD
Summary
Dynamic Union Member Assistance Coordinator at National Railroad Passenger Corporation with a proven track record in project management and team collaboration. Successfully guided diverse teams to enhance productivity and resolve complex issues, while maintaining regulatory compliance. Skilled in data management and effective communication, driving operational excellence and achieving departmental goals.
Overview
2008
2008
years of professional experience
Work History
Union Member Assistance Coordinator
National Railroad Passenger Corporation
Washington, DC, DC
05.1992 - 10.2007
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Guided employees in handling difficult or complex problems.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
Railroad Employee
Amtrak National Railroad
Washington, DC, DC
10.1977 - 10.2007
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Volunteer CSC-AD
Sheppard Pratt Health System, Residential Treatment Center
Baltimore, MD
12.1992 - 12.1993
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Volunteer CSC-AD
Care Connection Outpatient Treatment
Washington, DC
12.1991 - 11.1993
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
12B Combat Engineer
US Army
Republic Of Vietnam, Vietnam
- Supervised personnel during construction operations while ensuring safety protocols were followed at all times.
- Erected barriers such as concertina wire and anti-tank ditches at strategic locations.
- Supervised junior enlisted personnel in their daily duties related to engineering operations.
- Conducted demolition operations using explosives and other materials to breach obstacles or demolish structures.
Camp Counselor in Training
Baltimore City Bureau of Recreation
Baltimore, MD
- Assisted in organizing evening programs such as talent shows or bonfires for entertainment purposes.
- Met with staff to discuss rules, regulations and work-related problems.
- Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
Skills
- Employee training
- Project management
- Data management
- Operational coordination
- Inventory control
- Team collaboration
- Time management
- Patient registration
- Report writing
- Schedule management
- Document management
- Verbal and written communication
- Goal setting
- Effective communication
- Regulatory compliance
- Strategic planning
Timeline
Volunteer CSC-AD
Sheppard Pratt Health System, Residential Treatment Center
12.1992 - 12.1993
Union Member Assistance Coordinator
National Railroad Passenger Corporation
05.1992 - 10.2007
Volunteer CSC-AD
Care Connection Outpatient Treatment
12.1991 - 11.1993
Railroad Employee
Amtrak National Railroad
10.1977 - 10.2007
12B Combat Engineer
US Army
Camp Counselor in Training
Baltimore City Bureau of Recreation
Similar Profiles
Keith FordKeith Ford
Track Supervisor at National Railroad Passenger CorporationTrack Supervisor at National Railroad Passenger Corporation
ANGELIQUE D’IPPOLITOANGELIQUE D’IPPOLITO
Sr. Director, Corporate Real Estate at NATIONAL RAILROAD PASSENGER CORPORATION (AMTRAK)Sr. Director, Corporate Real Estate at NATIONAL RAILROAD PASSENGER CORPORATION (AMTRAK)
Samantha AlmeidaSamantha Almeida
Train Dispatcher at Amtrak/National Railroad Passenger CorporationTrain Dispatcher at Amtrak/National Railroad Passenger Corporation
Thomas BaileyThomas Bailey
Train Conductor at National Railroad Passenger CorporationTrain Conductor at National Railroad Passenger Corporation
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education