LEONA A. SMITH
Millsboro,DE
Summary
Dedicated Home Care / Health Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Director of Operations with over 6 years of experience in Health Care. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Director of Operations
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
- Assures that client requests for services are staffed in accordance with needs identified in Plan of Care/Aide Care Plan and client preferences, and that adequate numbers of staff are available
- All cases are staffed per schedule
- Clients and appropriate staff are informed of schedule
- New clients' service needs are filled within established time frames
- Monitors staff availability and hiring needs
- Receives and responds to ill/absent calls and provides coverage appropriately
- Participates in evaluation and performance review of direct care staff
- Provides direction and supervision to team of schedulers, recruiters, and billing/payroll specialists
- Participates in hiring decisions
- Trains new operational employees and provides mentoring in areas of developmental need
- Completes scheduled performance reviews
- Supervises operational staff to assure effective, timely response to Agency/client needs
- Develops work schedules for operational staff, including on-call responsibilities
- Implements adequate workflow systems, monitoring mechanisms, and control mechanisms
- Assures that paperwork/data entry is completed in an accurate and timely manner for all New Client's & Team Members
- Communicates Agency staff needs to Owner of Care Services regularly and as needed to assure adequate levels of available staff
- Participates and communicates with other departments and individuals to assure that Agency tasks are accomplished
- Communicates necessary information about employee and client to clinical leadership and other interoffice personnel
- Maintains daily logs (manual or computer)
- Keeps schedules current and employee/client data updated
- Compiles required statistics and submitted written reports as required
- Maintains confidentiality in all aspects of job
- Respects confidentiality of information in client and employee records
- Shares information in accordance with Agency policy and HIPAA guidelines
- Protects written confidential documents in manner that prevents unauthorized access
- Assures implementation of confidentiality requirements by all office and on-call coordinators
- Performs job in compliance with Agency policies and procedures as well as professional and community standards
- Assures compliance with applicable state, federal, and, if applicable.
- Attends meetings and educational programs as required to implement these changes within company as needed
- Participates in ongoing Agency quality improvement activities
- Performs additional duties and responsibilities as deemed necessary
- Per State regulations maintain & review all Onboarding Paperwork for new Clients prior to scheduling
- Speak to Social Workers & 3rd party Agency about ongoing Complaints & Grievances from Clients
- Investigate all Abuse & Neglect Claims until Satisfactory per state regulations, report if needed any findings to Department of Health or Adult Protective Services
Payroll & Billing Specialist
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
- Maintained payroll information by calculating, collecting and entering data.
- Managed payroll data entry and processing for 40 employees to comply with predetermined company guidelines.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed payrolls on regular basis for more than 40 employees nationally.
- Supported finance department payroll administration while monitoring reportable hours of 200 full-time employees.
- Initiated direct deposits and prepared manual checks for 40 employees.
- Checked accrued hours against listed hours for leave time.
- Processed wage garnishments and child support.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Payroll Companies Software Via Adp/CPS/Paychex
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Scheduler
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
- Maintains schedule for services requested and provided to agency 100 clients.
- Assures that cases are filled within established time frames.
- Completes documentation (paper or automated system).
- Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate.
- Monitors overtime and mileage records of employees.
- Responds to emergency calls and arranges schedule accordingly.
- Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.
- Assigns Agency staff to clients as directed by licensed professional staff, Plan of Care/Aide Care Plan and service request.
- Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, Plan of Care/Aide Care Plan and service request.
- Reports any scheduling changes and/or client concerns to supervisor. Notifies clients of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
- Participates in evaluation and performance review of field staff.
- Verifies time records with schedules.
- Follows up with employees on scheduling problems encountered by on-call staff.
- Participates in determining hiring needs.
- Minimizes substitution of employees and maximizes permanent coverage.
- Maintains adequate numbers of available on-call staff.
- Notifies Supervisor of staff needs.
- Meets with nursing and marketing staff to anticipate needed coverage (new clients' increased needs).
- Maintains confidentiality in all aspects of job.
- Respects confidentiality of information in client and employee records.
- Shares information in accordance with Agency policy.
- Protects documents in manner that prevents unauthorized access.
- Performs job in compliance with Agency policies and procedures as well as community and professional standards.
- Assures compliance with applicable state, federal, and if applicable, accreditation standards.
- Attends meetings and educational programs as required.
- Accepts responsibility for personal and professional development.
- Participates in Agency's ongoing quality improvement activities.
- Performs other related duties and responsibilities as deemed necessary.
HR Administrator
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Liaised between multiple business divisions to improve communications.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Prepared new hire letters, employee contracts and corporate policies.
- Updated HR database with new employee information, changes in benefits and other details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 10 new employees at any given time.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Motivated employees through special events and incentive programs.
- Advertised job opportunities on social media platforms and job boards.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Education
High School Diploma -
Lincoln High School
Los Angeles, CASkills
- Accounting Oversight
- Policy Development and Enforcement
- Hiring and Onboarding
- Department Oversight
- Human Resources Oversight
- Client Advocacy
- Overseeing Personnel
- Operations Oversight
- Administrative Management
- Accounts Payable and Accounts Receivable
- Payroll Administration and Timekeeping
- Job Assignments
- Money Handling
- Business Policies and Procedures
- Inventory Tracking and Management
Additional Information
To Whom it May Concern,
I will be moving to the Millsboro DE area in the next few months. I am looking for a position outside of the Health Care Field.
Thank you for considering me for this position and I hope I have the pleasure to work with you.
Timeline
Payroll & Billing Specialist
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
Scheduler
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
HR Administrator
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
Director of Operations
CMS Senior Care Inc. DBA Comforcare Home Care
10.2016 - 07.2022
High School Diploma -
Lincoln High School
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