Leona Doherty
Tonawanda,NY
Summary
Dynamic professional with a proven track record at Lowe's Home Improvement Center, excelling in teamwork and customer service. Recognized for attention to detail and problem-solving abilities, I effectively managed multiple projects while maintaining high standards. Adaptable and dependable, I thrive in fast-paced environments, ensuring operational efficiency and continuous improvement.
Very versatile and can complete any task set before me. Work well with a team as well as on my own, I have excellent time management skills. Trained to deescalate situations when necessary and have zero incidents with injury due to safe and effective working above all else. I have created opportunities to donate time and resources to several communities and organizations. *Information available upon request.*
Overview
27
27
years of professional experience
Work History
Retail Improvement
Lowe's Home Improvement Center
10.2007 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Cleaner
C & W
03.2022 - 09.2024
- Operated cleaning equipment such as floor buffers and industrial vacuums for efficient cleaning.
- Collaborated with team members to ensure timely completion of daily cleaning tasks.
- Monitored inventory levels of cleaning supplies, notifying management for reorders when necessary.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
- Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
- Collaborated effectively with other team members to divide responsibilities and ensure comprehensive coverage of all assigned areas.
- Reinforced compliance with health and safety regulations through adherence to cleaning protocols.
- Delivered inviting office entrance and reception area, setting positive first impression for visitors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of office spaces through routine dusting, vacuuming, and sanitizing surfaces.
Confectioner
Watson's Chocolates
09.1999 - 05.2007
- Operated chocolate tempering machines to ensure optimal product quality.
- Assisted in recipe development for new confectionery items.
- Maintained cleanliness and organization of production area to meet safety standards.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Trained new staff in safe handling practices and equipment operation protocols.
- Trained new employees on standard operating procedures, ensuring consistency and quality across all team members.
- Ensured compliance with all food safety regulations by strictly adhering to proper handling and storage procedures.
- Maintained a clean and organized work environment, adhering to health and safety standards at all times.
- Troubleshot equipment issues promptly to minimize downtime during busy production periods.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Participated in food tastings and taste tests.
- Evaluated food products to verify freshness and quality.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Monitored food production to verify quality and consistency.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Maintenance Manager
Clover Management Group
09.1997 - 05.2001
- Led maintenance team in executing preventive maintenance programs for facility equipment.
- Developed and implemented safety protocols to enhance compliance and reduce workplace incidents.
- Coordinated repairs and upgrades for HVAC, plumbing, and electrical systems, ensuring operational efficiency.
- Managed inventory of tools and materials, optimizing procurement processes for cost-effectiveness.
- Trained staff on best practices in equipment handling and maintenance procedures to improve performance.
- Collaborated with contractors for major repair projects, ensuring adherence to timelines and quality standards.
- Supervised employee performance, preventive maintenance, and safety.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Collaborated with other departments to verify completion of maintenance tasks.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
Education
High School Diploma -
Sweet Home
Amherst, NYSkills
Friendly, positive attitude
Accomplishments
I am currently a proud small business owner by making holiday cookies for sale. I have a large, loyal clientele year after year, accumulating a decent amount of profit. I am very proud of my product and am glad to share with others my family tradition.
I also refurbished items to sell as well, and creating my own art.
I've dedicated my time to communities ad organizations to help raise money for certain clubs, groups, organizations as well as being the lead operator at some of the events.
Additional Information
Looking for a position in the work field to utilize my abilities as a quality employee as well as being an asset to the company. Very versatile with any position granted and will strive to meet those standards.
Timeline
Office Cleaner
C & W
03.2022 - 09.2024
Retail Improvement
Lowe's Home Improvement Center
10.2007 - 12.2024
Confectioner
Watson's Chocolates
09.1999 - 05.2007
Maintenance Manager
Clover Management Group
09.1997 - 05.2001
High School Diploma -
Sweet Home