Summary
Overview
Work History
Education
Skills
Timeline
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Leona Elliott

Cicero,IN

Summary

Experienced Customer Service Supervisor bringing over 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

17
17
years of professional experience

Work History

Bartender

Wolfies Restaurant
08.2021 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Customer Service Supervisor

Trugreen Lawn Service
02.2007 - 03.2021
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Education

Bachelor of Science - Business Administration And Management

Marian University
Indianapolis, IN
12.2013

Skills

  • Handling Escalations
  • New Hire Training
  • Problem-Solving
  • Decision-Making
  • Report Generation
  • Call Center Operations
  • Policy Enforcement
  • Performance Evaluation
  • Team Building and Leadership
  • Leading Team Meetings
  • One Call Resolution
  • Positive and Constructive Feedback

Timeline

Bartender

Wolfies Restaurant
08.2021 - Current

Customer Service Supervisor

Trugreen Lawn Service
02.2007 - 03.2021

Bachelor of Science - Business Administration And Management

Marian University

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Leona Elliott