Leona Getz
Berlin,BE
Summary
Results-driven Sales and Customer Success professional with a proven history of driving revenue growth, optimizing client retention, and leading cross-functional teams. Leveraging CRM systems, data analytics, and marketing strategies, and always trying to exceed sales goals. Experienced in recruitment, administrative coordination, and digital marketing, bringing a results-oriented mindset and exceptional organizational skills to every project.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
MMK Systems
09.2024 - 11.2024
- Provided exceptional customer support to yacht charter operators and agencies; resolving inquiries via Zendesk, phone, and Microsoft Teams to maintain a 100% customer satisfaction rating
- Leveraged HubSpot CRM to track customer interactions, resulting in a 15% improvement in client retention rates
- Guided clients through onboarding and setup of yacht charter software, offering tailored assistance to maximize usage and optimize their booking processes
- Troubleshot technical issues related to online booking systems, software integrations, and data synchronization using Jira
Sales Specialist
SEARADAR
01.2024 - 09.2024
- Spearheaded sales operations by managing 30+ outbound calls daily, driving increased client engagement and revenue.
- Utilizing AMOcrm to meticulously track and analyze sales activities, leading to a 20% improvement in data accuracy.
- Collaborating with marketing teams to align goals, resulting in a 10% boost in campaign effectiveness.
Sales and Marketing Specialist
SailChecker Ltd.
12.2022 - 12.2023
- Utilizing effective marketing strategies and sales techniques in Bitrix24
- Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
- Coordinating newsletters via SendInBlue, social media marketing materials via Meta Business suite, and website content via WordPress
- Managing 10+ company projects and implementing project budgets and requirements
- Designing and distributing newsletters, social media content, and blogs, enhancing company visibility
- Singlehandedly developed a new way for applicants to apply for work, reducing applicant processing time by 25%
- Placing job advertisements, evaluating applicant credentials and conducting interviews
Administrative Coordinator in Publishing
Školska knjiga
04.2022 - 12.2022
- Managed and organized 300+ in person educations for middle school and high school principals and teachers
- Working closely with Project Managers to ensure timely completion of administrative tasks
- Performing general administrative tasks and running an organized program
- Planning and directing the execution of various educational projects, keeping economical, administrative, and physical requirements in mind
- Developing key project goals and working collaboratively with my team to meet those goals
- Collaborating with other departments to achieve project goals in a timely and effective manner
Sales Representative
Školska knjiga
07.2020 - 04.2022
- Presenting and selling books and other products by using solid arguments to existing and prospective customers
- Developing and delivering engaging sales presentations to convey product benefits
- Using inventory monitoring software to track stock levels and ordering additional inventory when low in stock
- Handling in-person, telephone and e-mail inquiries and complaints
Digital Marketing Manager
Zagrebacka naklada
11.2019 - 05.2020
- Developed unique content for a variety of clients sites to improve presence and brand awareness
- Administering marketing calendar and posting new content to coincide with new product releases
- Organizing, developing and executing web marketing plans and social media strategy
- Managing social media accounts (Facebook and Instagram) and maintaining customer engagement
- Proactively engaging with clients by phone and email, which helped establishing long-term, lucrative relationships
- Improving page content, keyword relevancy, and branding to achieve search engine optimization goals
Freelance Translator & Proofreader
Zagrebacka naklada
03.2019 - 05.2020
- Translating literary texts and books from English to Croatian
- Proofreading Croatian books
- Replicating flow, style and overall meaning of original texts
- Reviewing final works to spot and correct errors in punctuation, grammar and translation
Freelance Translator & Proofreader
Hangar 7
05.2018 - 10.2019
- Translating books and novels from English to Croatian
- Proofreading Croatian books and novels
- Replicating flow, style and overall meaning of original texts
- Reviewing final works to spot and correct errors in punctuation, grammar and translation
Market Research Associate
MediaNet
05.2017 - 02.2018
- Completing in-depth reviews of market conditions and customer preferences for various products and services
- Surveying customers preferences and statistical data
- Tracking key metrics and developing spreadsheets and data models
- Measuring effectiveness of marketing strategies
Administrative Assistant & Digitalization Specialist
James O'Brian
05.2016 - 03.2017
- Monitoring supervisor's work calendar and scheduling appointments, meetings and travel
- Performing a variety of administrative duties
- Supporting logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Assisting in a digitization project by transcribing books in Microsoft Word and Microsoft Excel
- Assisting with translation
Education
Photographer -
Public Open University
Zagreb, Croatia01.2023
Photography Aesthetics -
Photography School Fotonaut
Zagreb, Croatia01.2021
General Photoshop -
Photography School Fotonaut
Zagreb, Croatia01.2021
General Photography -
Photography School Fotonaut
Zagreb, Croatia10.2020
High School -
CDO Birotehnika
Zagreb, Croatia06.2012
Skills
- Microsoft Office
- G Suite
- Adobe Lightroom
- Adobe Photoshop
- Bitrix24
- AMOcrm
- HubSpot
- Jira
- Zendesk
- CRM Softwares
- WordPress
- Editing and Proofreading
- Blender 3D
- Client Relations
- Customer Onboarding
- Travel Planning
Languages
Croatian
Proficient
C2
English
Proficient
C2
French
Intermediate
B1
German
Beginner
A1
Italian
Beginner
A1
Certification
- Delf A1 (Diplôme d'études en langue française)
- Delf A2 (Diplôme d'études en langue française)
Timeline
Customer Success Specialist
MMK Systems
09.2024 - 11.2024
Sales Specialist
SEARADAR
01.2024 - 09.2024
Sales and Marketing Specialist
SailChecker Ltd.
12.2022 - 12.2023
Administrative Coordinator in Publishing
Školska knjiga
04.2022 - 12.2022
Sales Representative
Školska knjiga
07.2020 - 04.2022
Digital Marketing Manager
Zagrebacka naklada
11.2019 - 05.2020
Freelance Translator & Proofreader
Zagrebacka naklada
03.2019 - 05.2020
Freelance Translator & Proofreader
Hangar 7
05.2018 - 10.2019
Market Research Associate
MediaNet
05.2017 - 02.2018
Administrative Assistant & Digitalization Specialist
James O'Brian
05.2016 - 03.2017
Photographer -
Public Open University
Photography Aesthetics -
Photography School Fotonaut
General Photoshop -
Photography School Fotonaut
General Photography -
Photography School Fotonaut
High School -
CDO Birotehnika
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