- Learning new cooking techniques and expanding my culinary skills
- Engaging in food photography and sharing culinary creations on social media
- Volunteering at local animal shelters and rescue organizations
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- I like working with my hands and fixing things
- Gardening
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- DIY and Home Improvement
- Dancing
- Baking
- Music
- Offering time and support to shelters for the homeless, women, and animals
- Drone Piloting
- I enjoy cooking for friends and family gatherings
- Animal Care
- Fashion and Style
- Interior Design
- I have a passion for photography and editing photos
- Growing herbs, vegetables, or fruits in home gardens
- Animal Welfare Advocacy
- I like trying new recipes and food trends
- Bread Making
- Fashion
- Dance
- Cake Decorating
Leona Graves
Mabelvale,AR
Summary
Dedicated cashier manager with a proven track record in enhancing customer satisfaction through effective problem resolution and operational leadership.
Overview
9
9
years of professional experience
Work History
Cashier Manager
Lowes Home Improvement Stores
02.2017 - 10.2025
- Assisted in daily cash register operations, ensuring accurate transactions and customer service.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Supported team members by learning and executing operational tasks efficiently.
- Participated in staff training sessions to understand product knowledge and sales techniques.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Monitored inventory levels at registers, reporting discrepancies to management for resolution.
- Helped implement store promotions, assisting customers with information on special offers.
- Developed familiarity with point-of-sale systems, enhancing transaction efficiency and accuracy.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Customer Service Representative
Lowes Home Improvment
02.2017 - 10.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely responses.
- Trained new team members on customer service protocols and system navigation.
- Managed complaint resolution process, enhancing customer retention strategies.
- Utilized CRM software to track interactions and maintain accurate records.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Developed and implemented training materials for improving service techniques.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
Head Cashier
Lowes Home Improvment
02.2017 - 10.2025
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational processes and customer service standards.
- Managed daily cash register operations, ensuring efficient transaction processing and customer satisfaction.
- Implemented process improvements that enhanced checkout efficiency, reducing customer wait times.
- Developed staff schedules to optimize coverage during peak hours, maintaining service quality.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Conducted regular audits of cash drawers to maintain financial accuracy and accountability.
- Collaborated with management on training initiatives aimed at improving cashier performance and productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Management Assistant
Lowes Home Improvment
02.2017 - 10.2025
- Coordinated scheduling and logistics for executive meetings and events
- Managed office communications, ensuring timely responses and follow-ups
- Developed and maintained filing systems for improved document retrieval
- Assisted in budget tracking and expense reporting for departmental projects
- Streamlined administrative processes to enhance operational efficiency
- Led training sessions for new staff on office procedures and software tools
- Implemented project management software to improve team collaboration
- Conducted research and analysis to support strategic decision-making initiatives
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Prepared and charted data and metrics for detailed status reports.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
Education
No Degree -
Drawns Junior Colledge
TnHigh School Diploma -
Unicoi County High School
Tn05-1983
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Store opening and closing
- Time management
- Customer complaint resolution
- Documentation and reporting
- Attention to detail
- Till counting
- Order management
- Mentoring and coaching
- Punctual and reliable
- Workplace safety
- Employee training
- Employee performance evaluation
- Merchandise display
- Employee scheduling
- Cashier coaching
- Safety procedures
- Shift scheduling
- Assignment delegation
- Store promotions
- Policy enforcement
- Cross-training staff
- Operations leadership
- Verbal and written communication
- Display management
- Customer complaint handling
- Point of sale systems
- Checkout oversight
- Front-end merchandising
- Cash handling and security
- Replenishment
- Checkout monitoring
- Store opening and closing procedures
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Customer relationship management
- Good judgment
- Decision-making
- Goal setting
- Negotiation
- Professional and courteous
- Work Planning and Prioritization
- Onboarding and orientation
- Emergency response
Interests
Timeline
Cashier Manager
Lowes Home Improvement Stores
02.2017 - 10.2025
Customer Service Representative
Lowes Home Improvment
02.2017 - 10.2025
Head Cashier
Lowes Home Improvment
02.2017 - 10.2025
Management Assistant
Lowes Home Improvment
02.2017 - 10.2025
No Degree -
Drawns Junior Colledge
High School Diploma -
Unicoi County High School